Typical pay range: $20.17 - $26.22 hourly, varies on experience. Outpatient Behavioral Health SCMG - Remote/Hybrid Bend, Oregon ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Patient Service Representative REPORTS TO POSITION: Clinic Supervisor/Manager DEPARTMENT: St. Charles Medical Group DATE LAST REVIEWED: December 31, 2012 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENTAL SUMMARY: The Patient Service Representative (PSR) position is assimilated throughout St. Charles Medical Group encompassing practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine. Our PSR’s collaborate with clinical staff to assure we are providing our community with comprehensive and compassionate health care. POSITION OVERVIEW: The Patient Service Representative acts as liason between patients and the professional staff by facilitating clerical and reception responsibilties and assisting in adminstrative tasks. This position does not directly manage any other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Responsible for accurately recording patient demographics, insurance and billing information at the time of registration. Courteously and confidently requests appropriate types of payments (e.g. co-pays, deductible payments, etc.) from patients/guardians, processes payments, completes daily deposits and batch reports. Responsible for processing telephone calls accurately in accordance with established protocols. Assists with processing of authorizations and / or referrals as necessary with medical staff as required by insurance companies. Performs real time eligibility for insurance benefits. Maintains all department specific files, programs and recall systems. Responsible for accurately scheduling patient appointments. Reconciles daily schedules with appointment reports. Responsible for supporting the basic functions of medical records (including: locating and distributing patient documents and information to appropriate staff members, faxing, scanning, indexing, opening and distributing mail, etc.). Works as needed to provide health and wellness services to our clients. Actively participates in achieving organizational and department goals. Ability to work as part of a Care Team with providers and clinical staff. Supports the vision, mission and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: High school diploma or GED. Preferred: N/A LICENSURE/CERTIFICATION/REGISTRATION: Required: Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites. Preferred: N/A EXPERIENCE: Required: N/A Preferred: One year of clerical support in a healthcare setting or related experience. Basic medical terminology. PERSONAL PROTECTIVE EQUIPMENT: Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Communication/Interpersonal Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System. Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees. Strong team working and collaborative skills. Organizational Ability to multi-task and work independently. Attention to detail. Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions. Mathematical Skills: Performs basic math (add, subtract, multiply and divide) calculations. Performs intermediate to advanced math (analysis, statistics, significant data or number manipulation). Language Skills: Read, write, speak and understand English. Computer Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP . Schedule Weekly Hours: 0 Caregiver Type: Relief Shift: First Shift (United States of America) Is Exempt Position? No Job Family: REPRESENTATIVE Scheduled Days of the Week: Monday-Friday Shift Start & End Time: 0800-1700 St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine. For additional information, such as Career FAQ's, benefits, and why your dream job awaits, please visit our Careers site. With a variety of nursing positions available, you can choose a career path that fits both your interests AND your lifestyle. Please click on the link for additional help on navigating the candidate site and features of the candidate home page. Candidate Home User Guide