SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000 employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services. Job Description Be central point of contact for assigned clients. The ability to be the front line to interface with both technical and business resources at client sites to trouble shoot and resolve application issues. Support all client production problems including after-hours support as needed. Some clients are based outside of the U.S. time zones (standard work hours are Eastern Standard Time). The ability to work with Development and QA departments to estimate enhancement work as well as generate Statement of Work documentation. Prepare client support documentation including end-to-end process workflows. Review and respond to client’s business/functional requirement documents. Work closely with internal QA and Development departments to ensure timeliness and quality of final product. This will require solid experience with application testing and technical proficiency within a software development shop. Train clients on new features and enhancements. Skills and Experience Required: Relationship management skills. Working knowledge of the Financial Services industry specifically in the areas of Capital Markets and Corporate Trust is a plus. Supporting software delivery and installation process. Tracking defects and client support issues. Performing in-house training to clients in both group and individual formats. Applying effective project management methodologies and control techniques. Experience with technical platforms of MS-Windows, SQL Server, IIS and MQ. Experience with Full Suite of MS Office including Word, Excel, Power Point, Project and Visio as well as application development systems such as Azure Dev Ops and/or JIRA. #LI-TC1 Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.