Description

Summary: Responsible for enhancing and improving the SRHM / Hampton Inn and Suites experience by providing quality room products and service for guests. Demonstrates and promotes SRHM’s core value of the Golden Rule which includes treating others (guests, families, vendors and team members) in the same manner we would like to be treated. Ensures guest rooms and common areas are clean and inviting at all times.

Duties and Responsibilities include the following. Other duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms
• Organize work schedule from the room status list, arrivals and departures
• Distributes linen, towels and room supplies using wheeled carts or by hand
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar
• Replaces dirty linens with clean items
• Inspect and turn mattresses regularly
• Store all dirty laundry in line with company policy
• Monitor guest laundry bags
• Replace laundry bags and slips
• Check all appliances in rooms are in working order
• Realign furniture and amenities according to prescribed layout
• Respond to guest queries and requests
• Respond to calls for housekeeping problems such as spills, broken glasses
• Deliver any requested housekeeping items to guest rooms
• Remove room service items
• Organize and restock cart at the end of the shift
• Ensure confidentiality and security of guest rooms
• Follow all company safety and security procedures
• Report any maintenance issues or safety hazards
• Observe and report damage of hotel property
• Work as a team player with other team members and management in accomplishing work assignments
• Must provide a safe and clean environment at all times
• Adhere strictly to rules regarding health and safety

*Essential Function
• Demonstrate a positive and respectful attitude with guests, families, team members, vendors and management

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear. The employee is frequently required to stoop, kneel, crouch or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to blood borne pathogens.

Qualifications

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Math Ability:
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American measurement of weight, volume and distance.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Education/Experience:
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.