Squirrel Hill Health Center (SHHC), a dynamic and growing Federally Qualified Health Center is seeking an experienced full time Dental Front Office Coordinator to work in its Squirrel Hill office. The Dental Front Office Coordinator works to provide quality comprehensive services to patients and will work collaboratively with staff to provide team-based coordinated care.

The Dental Front Office Coordinator is responsible for:

• Overseeing work flow at front desk to ensure the smooth flow of patients and information;
• Greeting patients and checking in patients and gathering accurate information to schedule follow-up appointments;
• Collecting co-pays 
• Verifying patient’s insurance prior to scheduled appointment.
• Obtaining prior authorizations for all dental insurance procedures and record information quickly and accurately;
• Assisting patients with completion of dental history, consents and financial forms;
• Coordinating financial payment plans and keeping timely and accurate records;
• Coordinating sliding fee patient eligibility;
• Making appointment for patient according to protocols;
• Following-up on “No-Shows” and “Cancelled” patients on a daily basis. Monitoring “Wait List”;
• Triaging patient telephone calls to determine status of request;

Qualifications:

• Minimum of 3 years of experience working in a dental practice;
• Excellent organization skills and ability to deal effectively with the public;
• Demonstrated ability to prioritize and multitask in a dynamic and demanding environment
• High level of computer literacy including exposure to electronic health/dental record systems. Medical terminology, ICD-10 and CPT coding preferred;
• Must be committed to service poor and underserved populations.
• Second language preferred;

Competitive benefits package provided!!!

EOE AA M/F/Vet/Disability