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Hospitality Associate
$43k-54k (estimate)
Other 3 Months Ago
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SPS North America, Inc is Hiring a Hospitality Associate Near New York, NY

Job Details

Level: Experienced
Job Location: FMCNY - New York, NY
Position Type: Full Time
Salary Range: $17.00 - $18.00 Hourly
Job Category: Customer Service

Description

Job Title: Hospitality Associate

Reports To: The Hospitality Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview:

This Hospitality Associate position is directly responsible for the presentation, ordering, stocking of food and beverages onsite for all client gatherings, including meetings, events, interviews, seminars, and conferences. This position directly supports the onsite needs associated with onsite setup and tidiness of professional workspaces.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

  • Provides 5-star customer service to all employees (in all forms of communication).
  • Orders, stocks and inventories, maintenance, preparations, and presentations of products.
  • Setups meeting spaces for onsite needs such as meetings, conferences, or meals.
  • Submit work orders for certain requests.
  • Service and replenish the barista, pantry, conference, kitchen, or meetings areas.
  • Will perform meeting room and conference room set ups.
  • May perform building occupant moves within assigned facilities.
  • Will perform light maintenance and cleaning duties as assigned.
  • Maintains the Business Service Center area in a neat and orderly fashion.
  • Monitors level of office supplies on the floor, and replenishing and orders accordingly.
  • Proactively seeks out additional work during downtime.
  • Builds professional relationships with customers and other teams.
  • Maintains professionalism and composure when interacting with all employees.
  • Trains back-up and providing guidance on policies and procedures.
  • Determines what additional support is needed when handling sensitive inquiries.
  • Provides exceptional customer service to client.
  • Provides reception or concierge (front of office) and mail or office services (back of office) coverage as needed.

Competencies:

  • Strong verbal and written communication skills.
  • Excellent hospitality and customer service skills.
  • PC skills MS Office Suite experience.
  • Ability to handle multiple tasks simultaneously.
  • Good organizational skills.
  • Requires knowledge and understanding of technological ordering systems and ability to comprehend instructions.
  • Possesses ability to work independently and capable of completing projects.
  • Adaptable and flexible to needs at a moments notice.

Qualifications and Education Requirements:

  • High School Diploma (or equivalent) required.
  • 1-2 years prior work experience preferred.
  • Ability to work assigned work hours determined by manager.
  • Excellent organizational and time management skills.
  • Analytical abilities and aptitude in problem-solving.
  • Superb written and verbal English communication skills.
  • Current knowledge or ability to learn computer-based systems required for functions of position.
  • Required to maintain an overall professional appearance and attitude.
  • Adhere to all policies and procedures required.

Physical Demands:

  • Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
  • Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
  • Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
  • Ability to lift or move 40 lbs. or greater frequently.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Must be able to utilize computer monitor and keyboard.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About SPS:

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

Qualifications


Job Summary

JOB TYPE

Other

SALARY

$43k-54k (estimate)

POST DATE

12/22/2022

EXPIRATION DATE

03/21/2024

Show more

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The following is the career advancement route for Hospitality Associate positions, which can be used as a reference in future career path planning. As a Hospitality Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hospitality Associate. You can explore the career advancement for a Hospitality Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Hospitality Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hospitality Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Hospitality Associate job description and responsibilities

Companies create hospitality associate positions to provide direct support to their customers.

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Hospitality associates complete a wide variety of tasks to ensure they meet all customer needs and expectations.

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Successful hospitality professionals enjoy helping others and bring an upbeat attitude to their job.

04/29/2022: Reading, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Hospitality Associate jobs

There are many positions within the hospitality field.

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Enthusiasm and a great attitude are a plus.

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Know When to Take Conversations Private.

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Step 3: View the best colleges and universities for Hospitality Associate.

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