Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Client Solutions Manager - Paid Advertising/Paid Social Account Management Remote New York/New Jersey with social/customer site visits in the NYC area We are looking for someone who can ensure the following outcomes for every customer: Deliver Value: Be able to deliver on, and communicate the value associated with the customer’s investment in advertising within the Sprinklr platform to guarantee retention & customer growth. Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer. Establish Relationships: Establish and champion relationships built on trust with every new customer, develop client and agency champions, and identify key collaborators. Strategic Advertising Partner: Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr. What Are Your Responsibilities Handle and optimize configuration of onboarded Sprinklr customers and their agencies, to ensure their continued success with the Sprinklr platform. Find opportunities; crafting and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled. Identify, comprehend, and clearly articulate customers' requirements to generate an end-to-end advertising solution. Analyze and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell. Act as day-to-day contact for Ads partners, agencies, and System Administrators. Assist teams in building social media advertising campaigns across the social channels for world’s leading brands mapped to their business needs. Work with clients to improve the paid service itself and its alignment with the client's core business. Provide ongoing training support and ad hoc training sessions to always keep customers educated on Sprinklr know-hows. Remote New York/New Jersey with social/customer site visits in the NYC area. - Commuting to Customer Site. Who You Are & What Makes You Qualified 2 years of experience in paid social account management at a brand, agency, channel or technology. Experience of building and optimizing paid social campaigns. Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). Industry specific knowledge across different verticals or lines of business preferred Bachelor's Degree The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing. Customers add new licenses, modules, and services to their package. Constantly coming up with new strategies that are embraced by your clients and peers.Partners participate in Sprinklr events and case studies.Your platform and industry knowledge makes you a trusted advisor both internally and externally. Performics Tinuiti OMD Dentsu / iProspect / Carat RedVentures Havas GroupM Paragone.ai Nanigans Smartly.io Kenshoo kai) Marin Software Mediamath 4C / Media Ocean Pinterest Facebook, CSM or Account Manager Twitter, Partner Manager Nextdoor Reddit Snapchat Netflix Hulu Overstock.com Wayfair Uber Purple Amazon Microsoft Drizly Zynga Apple Everquote Rue Guilt Groupe M.Gemi Hootsuite Media Buyer, Analyst, Strategy Manager, Team Lead, Account Manager Product Specialist, Customer Success Manager, Advertising Operations Manager, Account Manager, Account Director, Client Partner, Director of Accounts Client Solutions Manager, Client Partner, Technical Account Manager, Account Manager, Partner Manager #LI-Remote, #LI-Hybrid Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgement-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by filling out this form, and we will reach out to you. If you have additional questions, please contact accommodations@sprinklr.com. We’re excited that you’re interested in joining Sprinklr! Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate. Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values. Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, please let us know by filling out this form. For any questions, contact us at accommodations@sprinklr.com.