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Assistant General Manager

Alexandria, VA | Other
14 Days Ago

Job Description

Additional Information Bonus Eligible
Job Number 22162686
Job Category Rooms & Guest Services Operations
Location SpringHill Suites Alexandria Old Town/Southwest, 2950 Eisenhower Avenue, Alexandria, Virginia, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

  • Bonus Eligible

 

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

 

CORE WORK ACTIVITIES

 

Assisting the Operational and Financial Management of the Property

• Verifies that all brand standards are being maintained in each area of the property.

• Verifies that all team members meet or exceed all brand requirements.

• Manages the operation of the all property departments.

• Promotes both Guarantee of Fair Treatment and Open Door policies.

• Verifies that a viable key control program is in place.

• Maintains current licenses and permits as prescribed by local, state and federal agencies.

• Provides a safe working environment in compliance with OSHA/MSDS.

• Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's.

• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Complies with all corporate accounting procedures.

• Performs required annual Quality audit with GM and RD.

 

Supporting the Management and Development of Departmental Teams

• Stays readily available/approachable for all employees.

• Extends professionalism and courtesy to employees at all times.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations.

• Sets clear performance expectations with the General Manager.

• Assists team supervisors with constructive coaching and counseling.

• Solicits feedback for continuous improvement.

 

Managing the Guest Experience

• Extends professionalism and courtesy to guests at all times.

• Motivates and encourages staff to solve guest and employee related concerns.

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

 

Conducting Human Resource Activities

• Verifies that orientations for new team members are thorough and completed in a timely fashion.

• Takes proactive approaches when dealing with employee concerns.

• Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place.

 

Performs other duties as assigned and needed.

 

 
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

SpringHill Suites by Marriott offers guests an upper-moderate priced casual comfort hotel. Working at SpringHill Suites, you'll provide our guests with a relaxed atmosphere and spacious suites to inspire their stay. Find Your World™ at SpringHill Suites by Marriott.

Company Overview

  • Website
  • Headquarters NORTH LAS VEGAS, NV
  • Size 50 - 100
  • Founded 2012
  • Type
  • CEO BRIAN WERSTUCK
  • Revenue <$5M
  • Industry Hospitality & Leisure
  • About springhill suites

Skills for Assistant General Manager

The job skills required for Assistant General Manager include Customer Service, Scheduling, Initiative, Guest Service, Accounting etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant General Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant General Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Assistant General Manager

The following is the career advancement route for Assistant General Manager positions, which can be used as a reference in future career path planning. As an Assistant General Manager, it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant General Manager. You can explore the career advancement for an Assistant General Manager below and select your interested title to get hiring information.