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1 Night Receptionist Job in Kansas City, MO

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SPRINGHILL SUITES BY MARRIOTT
Kansas City, MO | Full Time
$34k-42k (estimate)
0 Months Ago
Night Receptionist
$34k-42k (estimate)
Full Time | Accommodations 0 Months Ago
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SPRINGHILL SUITES BY MARRIOTT is Hiring a Night Receptionist Near Kansas City, MO

Guest Service Representative/Night Auditor/Night Receptionist
Job Description

The SpringHill Suites Country Club Plaza seeks a positive, service-oriented, energetic, and self-motivated Guest Service Representative/Night Auditor to join our team on a full-time basis.

As a Guest Service Representative & Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out, and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest's experience by promoting hotel services, facilities, and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.

CORE ACCOUNTABILITIES:

  • Be incredibly friendly, customer centric, love to smile, and have knowledge of the local area.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Assists with sales and marketing efforts as directed by the Sales Manager and General Manager.
  • Provides a professional image at all times through appearance and dress.
  • Quickly learn bar menus and presentation of cocktails, well drinks, wines, and beers.
  • Mix, garnish, and serve alcoholic and non-alcoholic drinks following standard recipes and maintaining internal controls for pouring and portioning.
  • Continuously monitor the bar area to ensure all guests are well-attended to.
  • Maintain awareness of guest consumption to ensure responsible alcoholic beverage service.
  • Maintain cleanliness, sanitation and orderliness throughout bar area, to include refrigerators, storage, prep and stewarding areas, in compliance with health department regulations.
  • Participate in inventories as directed.
  • TIPS Certified
  • Support other departments, as needed and perform other duties as assigned.

Medical, Dental, Vision

Full time hourly associates, working 30 or more hours per week on average are eligible to enroll in our Anthem Blue Cross/Blue Shield medical, dental and vision plans after 90 days.

Medical: Two plans to choose from

Dental and Vision: Voluntary plans

Paid Time Off and Vacation

After 90 days associates receive Paid Time Off as follows:

Full time - 5 hours per month

Part time – 2.5 hours per month

After one-year Full time associates receive one week of paid vacation. Subsequent years follow the MHG vacation schedule.

Discounted Hotel

Associates are eligible to receive discounted rooms at MHG Hotels as well as all Marriott brand hotels Discounted rates must be available at the requested hotel.

OPEN INTERVIEWS every day on-site at 4500 Madison Ave Kansas City, MO 64111. Please feel free to stop in and ask for a Manager on Duty.

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: One location

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$34k-42k (estimate)

POST DATE

03/21/2023

EXPIRATION DATE

03/25/2023

WEBSITE

springhillsuites.marriott.com

HEADQUARTERS

FRANKENMUTH, MI

SIZE

200 - 500

FOUNDED

2004

CEO

MATT DAVIS

REVENUE

$10M - $50M

INDUSTRY

Accommodations

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The following is the career advancement route for Night Receptionist positions, which can be used as a reference in future career path planning. As a Night Receptionist, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Night Receptionist. You can explore the career advancement for a Night Receptionist below and select your interested title to get hiring information.