We are looking for a Support Specialist to join our Teamwork team! As a Support Specialist, you will be responsible for supporting the end users of the Teamwork product via email and phone. Your responsibilities will include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. 

Responsibilities: 

• Understand complex client questions
• Identify clients needs and help them use specific features
• Communicate effectively with clients regarding support issues 
• Inform customers about new features and functionalities
• Follow up with clients to ensure issues are resolved
• Present deeper features to encourage product adoption
• Communicate and document known issues to managers
• All efforts result in successful usage of the product by client

Qualifications: 

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

• 1 years of experience with restaurant operations required (servers, bartenders, hosts, back of house, etc.)
• 1 years of experience using Point-of-Sale systems (either in a support or end-user capacity)
• 1 years of experience in Technical Support/Customer Service
• Enjoy problem-solving and thinking outside the box
• Proven ability to convey complex step-by-step instructions in layman's terms
• Demonstrates excellent organizational skills
• Experience implementing, training, and supporting SpotOn Restaurant POS a plus
• Innately love and care for others, and are driven to see clients and team members succeed.
• Ability to maintain professionalism amidst a vast range of client personalities.
• Ability to work as a team, with a supportive, creative, solution-minded disposition.

Benefits:

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

• Medical, Dental and Vision Insurance 
• 401k with company match
• Restricted Stock Units
• Paid vacation, 11 company holidays, sick time, and volunteer time off 
• Headspace membership for guided meditation and stress relieving tools through the Sequoia App*
• Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA , and other communities
• Monitor, Keyboard, and Mouse needed for your home office? We got you
• Monthly cell phone and internet stipend
• Unlimited access to virtual audio and visual workouts through the Sequoia App*
• Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
• Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice

* for those enrolled in the Anthem plan

Compensation:

• Our base pay range starts at $18-$20/hour for this role
• Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
• Offers will be reflective of the candidate’s location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.