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SpotOn
Chicago, IL | Full Time
$35k-42k (estimate)
10 Months Ago
Chargeback Analyst
SpotOn Chicago, IL
$35k-42k (estimate)
Full Time 10 Months Ago
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SpotOn is Hiring a Remote Chargeback Analyst

We are looking for a Chargeback Analyst to join our team. The Chargeback Analyst is responsible for investigating activity and gathering and submitting supporting documentation to assist SpotOn & our merchants in fighting chargebacks. The ideal candidate is someone who can provide superior customer service and has experience with chargebacks and fraud to protect our merchants and SpotOn. Communication skills are a must as the majority of your interaction with our customers will be through phone and email.

Responsibilities:

  • Assist our merchants with gathering and submitting the appropriate documentation to fight incoming chargebacks and complete disputes
  • Review and analyze daily, weekly, and monthly chargeback activity for increased credit risk and fraud threats
  • Recommend enhancements to prevention and detection rules to proactively minimize fraud and chargeback exposure
  • Proactively monitor all merchant activities for compliance with applicable laws, rules, regulations and policies
  • Document within the appropriate systems detailed notes including daily activity, phone calls and verification notes
  • Communicate chargeback decisions effectively in both verbal and written communication to merchants, agent offices and management
  • Perform other duties and projects as assigned

Qualifications: 

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.

  • Strong knowledge of fraud scenarios related to both e-comm and POS transactions
  • Exhibit a strong knowledge of the card brands chargeback rules and regulations
  • Familiar with card brand rules and best practices
  • Excellent organizational skills
  • Proven ability to provide excellent customer service
  • Strong communication skills including both written and verbal
  • Detail oriented and must have the ability to prioritize all tasks appropriately
  • Strong computer skills and ability to adapt to new systems quickly and efficiently
  • Familiarity with NOF practices
  • 1 years relevant work in Chargebacks or Fraud investigations
  • 3 experience in the merchant processing industry
  • PayFac experience is a plus

Benefits:

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

  • Medical, Dental and Vision Insurance 
  • 401k with company match
  • Restricted Stock Units
  • Paid vacation, 11 company holidays, sick time, and volunteer time off 
  • Headspace membership for guided meditation and stress relieving tools through the Sequoia App*
  • Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA , and other communities
  • Monitor, Keyboard, and Mouse needed for your home office? We got you
  • Monthly cell phone and internet stipend
  • Unlimited access to virtual audio and visual workouts through the Sequoia App*
  • Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
  • Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice

* for those enrolled in the Anthem plan

Compensation:

  • Our base pay range starts at $40,000 -$45,000 for this role
  • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
  • Offers will be reflective of the candidate’s location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Job Summary

JOB TYPE

Full Time

SALARY

$35k-42k (estimate)

POST DATE

05/24/2023

EXPIRATION DATE

06/09/2023

WEBSITE

spoton.net

HEADQUARTERS

Torquay, OH

SIZE

<25

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The following is the career advancement route for Chargeback Analyst positions, which can be used as a reference in future career path planning. As a Chargeback Analyst, it can be promoted into senior positions as a Merchant Chargeback Analyst Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Chargeback Analyst. You can explore the career advancement for a Chargeback Analyst below and select your interested title to get hiring information.