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Membership Advisor

Greenville, SC | Full Time
8 Days Ago

Job Description


FLSA Classification: Exempt

Reports to: Membership Director

Job Description


Responsible for generating new sales and memberships for the club, as well as managing member satisfaction and retention.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Meet or exceed established monthly sales goals
  • Meet or exceed weekly call goals
  • Meet or exceed weekly self-generated outreach goals
  • Infiltrate the surrounding market, produce leads, schedule appointments, and tour prospective members
  • Successfully use and operate membership management software system
  • Generate and execute creative ideas to promote membership and programs
  • Systematically follow up with prospective members within designated time frame
  • Maintain knowledge of club membership pricing and costs
  • Maintain knowledge of club policies and procedures, particularly those related to membership sales
  • Support and handle membership problems and changes; make decisions in consideration of the clubs policies and procedures
  • Establish and maintain relationships with members/guests in order to make all feel welcome
  • Proactively seek out and participate in opportunities to build member base and promote club
  • Keep members informed of club events and activities and encourage participation


Physical demands

  • Must be able to stand, move, walk, and bend for the duration of a shift
  • Must have ability and willingness to work varied shifts including days, evenings, weekends, and holidays

Required competencies, education, and experience

  • High school diploma or GED required, college degree preferred
  • Prior professional sales experience in commission-based role preferred
  • Prior customer service experience highly desired
  • Excellent communication and interpersonal skills
  • Proficient computer skills

Company Expectations

  • Read, sign, and abide by the policies included in the Team Member Handbook
  • Park in team member designated areas
  • Club cleanliness is an all-team responsibility; assist whenever necessary in any area of the club to keep club neat and clean
  • Assist with Service Days
  • Willingness to assist with acac programs, special events, or activities outside your department
  • When supervisor or team members calls or emails, promptly return contact
  • Exhibit a positive attitude at all times
  • Deliver outstanding service to members and guests with friendliness, direct eye contact, a pleasant demeanor at all times

Affirmative Action/EEO statement

acac is an equal opportunity employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

Company Overview

  • Website
  • Headquarters GREENVILLE, SC
  • Size 25 - 50
  • Founded 1975
  • Type Private
  • Revenue $5M - $10M
  • Industry Hospitality & Leisure
  • About sportsclub fitness & wellness

Skills for Membership Advisor

The job skills required for Membership Advisor include Customer Service etc. Having related job skills and expertise will give you an advantage when applying to be a Membership Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Membership Advisor. Select any job title you are interested in and start to search job requirements.

Job Openings with Skill of Customer Service

Career Path for Membership Advisor

The following is the career advancement route for Membership Advisor positions, which can be used as a reference in future career path planning. As a Membership Advisor, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Membership Advisor. You can explore the career advancement for a Membership Advisor below and select your interested title to get hiring information.