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Patient Service Representative
SpineZone Oceanside, CA
Full Time | Sports & Recreation 6 Months Ago
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SpineZone is Hiring a Patient Service Representative Near Oceanside, CA

Do you believe that physical therapy can play a bigger role in the overall health and wellness of our communities? Do you want to be on the leading edge of therapy treatment that focuses not only on physical pain but also the whole person? Yeah, we do too.

SpineZone is on a mission to help people avoid unnecessary suffering by treating the whole patient with the latest in evidence based therapy. As a part of SpineZone, you’ll be on the leading edge of the delivery of care to solve the complex biopsychosocial conditions affecting our patients. 

On our team, you will be a part of research studies with leading academic institutions. You will receive training from our mindfulness, nutrition and behavioral health counselors. Work closely with our orthopedic surgeon team to deepen your knowledge of musculoskeletal treatment.

And through it all, you will be on a supportive team of individuals all working together in a fun culture to solve musculoskeletal pain for as many patients as possible. SpineZone is treating patients in person in southern California and online across the United States. Join us.

Summary/Objective:

The Patient Service Representative performs a variety of business-related duties both clerical and administrative in nature. This position requires skills in planning, organizing and problem solving. The position requires oversight of front office tasks to include office supplies and daily drawer drop, along with monitoring the assigned clinics schedules and billable claims.

The Patient Service Representative will be the point person for patient registration and scheduling follow up appointments and time of service collections.

This role requires close collaboration with our Billing Manager, Patient Care Coordinators, Intake Coordinators, Clinic Managers, and all Clinicians to ensure staff schedules are maximized for efficient delivery of care. You will also be assisting with some A/R duties, billing, charge entry, extending authorizations/referrals and medical records.

This position will be based out of our Oceanside office.

Compensation: Starting at $20/hr. DOE

Supervisory Responsibility 

This position has no supervisory responsibilities.

Essential Job Functions:

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries in a friendly professional manner.
  • Optimizes patients' satisfaction, provider efficiency and treatment room utilization by scheduling appointments in person or by telephone.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
  • Helps patients in distress by responding to emergencies.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Follows all HIPAA regulations and compliance.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed along with contributing ideas for process improvements.
  • Answering multiline phone system / retrieving messages and ensuring proper messages to be relayed
  • Register and schedule new patients when necessary
  • Obtains and verifies insurance benefits for patients being seen in-clinic
  • Collection of copays and other fees required prior to the office visit or treatment
  • Understand and verify insurance coverage and assist with A/R management and claims processing
  • Schedule / reschedule appointments and confirm new evaluations within 24 hours of the appointment
  • Exhibits professional and friendly phone etiquette
  • Solid customer service skills and ability to engage well with patients
  • Eager to assist the company in any other related duties assigned 

Skills and Qualifications:

  • High School Diploma required. Associates degree preferred. 
  • One year of administrative experience preferred 
  • Ability to multi-task effectively and efficiently 
  • Ability to work in a team environment
  • Ability to remain organized and time management
  • Ability to remain calm and collective during stressful situations
  • Strong communication skills both verbally and written
  • Strong attention to detail
  • Proficient in Microsoft Office and Google Drive
  • Outstanding customer service

Why Join SpineZone?

  • SpineZone is a great place to be if you are passionate about helping others and want a place to grow! We offer benefits including 
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Long Term Disability
  • 401k with match and generous PTO
  • Tuition Assistance
  • EAP (Employee Assistance Program)
  • Career Growth opportunities! 

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands
This is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. May require some driving to help support other clinics.

Travel
Some travel to other locations is expected for this position.

SpineZone is an Equal Opportunity Employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Sports & Recreation

POST DATE

09/21/2022

EXPIRATION DATE

12/12/2022

WEBSITE

spinezone.com

HEADQUARTERS

SAN DIEGO, CA

SIZE

50 - 100

FOUNDED

2007

TYPE

Private

CEO

KAMSHAD RAISZADEH

REVENUE

<$5M

INDUSTRY

Sports & Recreation

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About SpineZone

SpineZone is a California-based telehealth platform that offers personalized exercise and musculoskeletal programs for patients with chronic back pain.

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The job skills required for Patient Service Representative include Customer Service, Scheduling, Billing, Patient Care, Physical Therapy, Patient Registration, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Patient Service Representative positions, which can be used as a reference in future career path planning. As a Patient Service Representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Service Representative. You can explore the career advancement for a Patient Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Service Representative job description and responsibilities

Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.

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May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.

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Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.

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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Service Representative jobs

Open the Patient Service Representative Cover Letter Template.

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Patient confidentiality must remain a primary concern.

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Know how to feel, express and receive gratitude.

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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.

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Step 3: View the best colleges and universities for Patient Service Representative.

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