JOB SUMMARY

This position is responsible for managing building and property maintenance and other general facility services, property workplace experience services and operational plans and strategies to support a holistic end-to-end occupancy experience for Charter Communication employees and visitors across a large and/or highly complex and diverse Corporate managed portfolio or property. May focus on the day-to-day integrated facilities management practices, operational reliability and effectiveness of property services and building operating systems, oversight of workplace experience services (including internal resources and vendors) and the delivery of hospitality centered services to property occupants. Leads and develops their team to drive a high performance culture that delivers exceptional outcomes.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience
• Responsible for managing and assisting in the development of robust facilities operational strategies related to the operation and maintenance of corporate locations with the primary focus on customer experience, relevant function, reliability and cost optimization
• Manage and assist in the development of expense and capital budgets in a manner that optimizes expenditures. Follow a Total Cost of Occupancy methodology and achieves expected results
• Manage and ensure proper staffing, completion of facility related tasks and supervision for key building support functions on a daily basis, including building and property maintenance, other general facility services and property workplace experience services
• Administer personnel related functions including recruiting, training, coaching, counseling and mentoring staff
• Collaborate with and support Finance and other partners related to planning, reporting and managing property financial activities as well as applying and following Charter financial policies and procedures
• Oversee vendors and develops vendor performance management practices that ensure that all related work is performed and completed in accordance with contract, statement of work and Charter expectations
• Review and approve invoicing ensuring correct coding and work completion
• Apply and utilize KPIs and performance metrics to support property operational improvement practices and strategies
• Manage the work order request process related to all property maintenance, general services and workplace experience services
• Thoroughly understands current processes but determines and recommends areas in which efficiencies can be obtained
• Collaborate with Corporate Physical Security, Portfolio Planning, EH&S, other Corporate Services teams, Technology and other internal Charter business partners in the development and delivery of a comprehensive occupancy experience
• Collaborate with their team leadership, Portfolio Planning and other Corporate Services leaders on local portfolio optimization and planning as well as deliver comprehensive, efficient and best-in-class real estate occupancy and operational experiences and solutions
• Lead, manage and support facilities planning including physical layout and space allocation, small office moves, preparation of cost estimates for space allocations, coordination with departments / contractors for reconfiguring space, furniture and equipment
• Contribute to a favorable occupancy atmosphere and experience by managing and supporting broad general facility and workplace experience services, including but not limited to event management, site amenities and related services, meeting/conference and training center services, reception and other hospitality type services
• Physically inspect and observe all areas of a facility and property on a weekly basis or more often if needed
• Perform other duties as assigned

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• General understanding of building construction with ability to read and interpret blueprints
• Advanced ability to communicate in a clear, straight-forward, professional manner with all levels of employees, customers and suppliers, both in writing and verbally
• Advanced customer service skills
• Proficient use of personal computer and software applications, including Microsoft Office
• Ability to work independently
• Basic knowledge of fire prevention and other building safety programs and practices
• Knowledge of OSHA, EPA, DOT regulations
• Basic knowledge of quantitative and qualitative methods for safety management
• Knowledge of environmental auditing, incident investigation and reporting
• Knowledge of financial terms, principles and corporate budgeting practices
• Effective analytical and reasoning skills
• Skilled at applying and utilizing KPIs and performance metrics through benchmarking and best practices
• Effective empathy, compassion, welcoming skills and willing to provide atonement in difficult situations
• Effective ability to supervise, influence and motivate others
• Effective ability to maintain confidentiality
• Valid driver's license with satisfactory driving record within Company required standards

Required Education

Bachelor's degree in Business Administration or related field, or 5 years of equivalent experience

Required Related Work Experience and Number of Years

• Facilities management experience - 7
• Office and Occupancy Services management experience - 5
• Supervisory experience - 5
• Hospitality, Meeting and Event Management expected

WORKING CONDITIONS

Office environment

Potential but limited overnight, multi-night travel to offices in market areas/out-of-town

Be available to respond to after hour emergencies/inclement weather issues

PHYSICAL AND MENTAL REQUIREMENTS

Physical Requirements

Ability to climb a ladder

Ability to bend/squat/kneel

Ability to lift or carry up to 20 pounds as needed

Walking: moving about on foot frequently, often over long distances and for long periods of time

GFR600 2023-21386 2023 Here, employees dont just have jobs, they build careers. Thats why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicants criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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