Job Description

Spectrum Insurance Group is searching for a Front Desk Receptionist to join our Hudson team. This role supports our team by: 

• Answering incoming phone calls;
• Greeting and directing insurance office visitors;
• Administering change requests and endorsements;
• Entering data into our agency management system; 
• Providing administrative support to the location. 

Benefits

• Full-Time
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life insurance
• Flexible Spending Accounts
• Short and Long Term Disability
• Accident and Critical Illness Insurance
• Long Term Care Insurance
• Identity Theft Protection
• Paid Holidays
• Paid Time Off
• 401K Plan

Responsibilities

Administrative

• Receives and accurately sorts and distributes incoming mail
• Ensures incoming faxes are emailed to the appropriate person or department
• Completes MVR requests and trucking certificates according to scheduled rotation 
• Maintains agency management system with up-to-date and accurate data
• Administers change requests and endorsements
• Assists with processing and suspense of new business, renewals, cancellations, and endorsement requests
• Completes applications in coordination with Agent, Account Manager/Executive
• Performs basic office functions including emailing, filing, scanning, copying, and faxing
• Assists other departments with mailing, filing, generating letters, and assembling binders
• Updates and maintains employee and departmental phone directories
• Documents customer comments and account changes and relays to appropriate person
• Orders hospitalization and memorial gifts upon request and according to policy
• Organizes tasks and resources to complete work and meet deadlines according to established procedures 
• Makes decisions on a variety of tasks frequently requiring discretion, judgment and initiative guided by general procedures or standards
• Assists with Customer Service Representative and Agency Services Representative duties as needed

Customer Service

• Welcomes and greets members and visitors over the phone and in person
• Answers incoming phone calls and efficiently directs callers to the appropriate person
• Greets and offers coffee or water to walk-in customers
• Answers customer questions and resolves complaints in a timely and efficient manner
• Delivers exceptional customer service according to Spectrum’s Customer Service Standards with a goal of exceeding customer expectations with every interaction
• Promotes a customer-focused environment by providing friendly, courteous, and helpful service to internal and external customers
• Supports a team-oriented environment by interacting in a professional, collaborative, and respectful manner with all employees, clients, customers and/or vendors
• Communicates effectively and respectfully with all employees, visitors, and customers
• Interacts in a cooperative and professional manner with all employees, clients, customers and/or vendors

Requirements

Education and/or Work Experience Requirements

High School diploma or equivalent. Associate’s degree and insurance industry experience preferred.

Required Knowledge and Skills

• Effective listener with friendly, welcoming interpersonal skills
• Proficient with Microsoft Office including Outlook, Word, and Excel
• Ability to operate a multi-line telephone
• Excellent verbal and written communication skills
• Highly organized with the ability to prioritize and multi-task
• Attention to detail and ability to complete tasks with a high degree of accuracy
• Ability to follow existing processes, procedures, and verbal instruction