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SPECTRUM HEALTHCARE RESOURCES
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Patient Representative
Other 5 Months Ago
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SPECTRUM HEALTHCARE RESOURCES is Hiring a Patient Representative Near Alexandria, VA

Job Description

Spectrum Healthcare has an opportunity for a Full Time Patient Representative (Monday-Friday )at the Fairfax Health Center in Fairfax, Virginia.

Position Overview:

This integral part of the Healtcare team is responsible to Investigate, resolve, document and report organization-specific patient and visitor compliments and concerns to leadership and staff. Develop, implement and participate in customer service and patient relations initiatives related to the clinic. .

Essential Functions:

  • Facilitate resolution of complaints/grievances/requests for Patients & Visitors for FHC.
  • Document patient/visitor concerns to include patient demographic data, synopsis of incident, actions taken to resolve, and outcome; input into Patient Feedback Tracker spreadsheet.
  • Coordinate and communicate information pertinent to the goals of the FHC and the FBCH Healthcare System.
  • Coordinate interventions/services with FBCH Patient Advocate Office and Risk Management.
  • Help resolve complaints by listening to patient’s needs and directing them to appropriate supervisor or physician
  •  Perform other related duties incidental to the work described

    Location : Location

    US-VA-Alexandria

    Recruiter : Full Name: First Last

    Mallarry Dierkes

    Direct phone number

    314 744 4145

    Recruiter : Email

    Mallarry_Dierkes@spectrumhealth.com

    Job Summary

    JOB TYPE

    Other

    POST DATE

    11/30/2022

    EXPIRATION DATE

    02/14/2023

    WEBSITE

    spectrumhealth.com

    HEADQUARTERS

    CREVE COEUR, MO

    SIZE

    500 - 1,000

    FOUNDED

    1988

    CEO

    GEORGE TRACY

    REVENUE

    $10M - $50M

    INDUSTRY

    Ambulatory Healthcare Services

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