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Spectra
Brookings, SD | Other
$81k-103k (estimate)
5 Months Ago
Director of Event Services | SWIFTEL CENTER
Spectra Brookings, SD
$81k-103k (estimate)
Other | Business Services 5 Months Ago
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Spectra is Hiring a Director of Event Services | SWIFTEL CENTER Near Brookings, SD

Overview
Utilizing independent judgment, the Director of Events is primarily responsible for overseeing all aspects of post-booking stage service delivery methods. Directs, manages, supervises and coordinates the activities and operations of Event Services functions assuring the highest quality service program to assure rebooking of events. Provides highly responsible staff assistance to the General Manager.
Responsibilities
  • Oversee event management activities for all facility events; book, coordinate details including timeline, setup, A/V equipment, food and beverages for each event.
  • Recruit, interview, select, train, motivate and evaluate Event Coordinator; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures
  • Prepare departmental annual budget; recommend capital improvements; control and monitor departmental expenditures; assist in preparation of estimated revenues for facility budget
  • Inspect facilities to ensure they are being maintained properly for events
  • Develop crowd management and event staffing plans and supervise event staff during events 
  • Ensure accuracy in computing of costs for post-event billing of services and equipment rental charges; generate invoices and record payments.
  • Work closely with the general public by monitoring services provided and addressing complaints in a timely manner
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Conduct planning and operational meetings as required to ensure smooth coordination of event activities
  • Track, record and report labor allocations in all areas of functional responsibility for purposes of forecasting, benchmarking and budgeting
  • Manage and participate in the development and implementation of goals, objectives, policies, and priorities of all event related programs and activities
  • Work with other department directors in a variety of tasks
  • Conduct a variety of industry operational studies; recommend modifications to service delivery methods and operational policies and procedures as appropriate
  • Interpret and apply all relevant federal, state and local regulations
  • Serve as Event Manager as needed
  • Routinely serve as Manager on Duty
Qualifications
  • Bachelor’s degree in a related field from an accredited college/university with major coursework in facility management, marketing, business administration or related field preferred
  • Five (5) years of increasingly responsible facility management.
  • Proficient in the use of Microsoft Office programs.
  • A complete understanding of the Paciolan ticketing system; terminology, reporting, programming and troubleshooting.
  • An understanding of group sales methodology, processes and techniques.
  • Knowledge of operational characteristics of events, including crowd management and control techniques; fire and public safety regulations, food service practices,
  • Ability to communicate clearly and concisely in the English language, both orally and in writing
  • Self-motivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fast paced high pressure environment with strong attention to detail and organization
  • Ability to work independently and as part of a team
  • Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.
  • Event management experience in a stadium, arena, convention center or public assembly facility setting highly preferred.
  • Experience with AutoCAD preferred.
  • Production experience involving concert set up, audio, video, lighting, and rigging preferred.

Job Summary

JOB TYPE

Other

INDUSTRY

Business Services

SALARY

$81k-103k (estimate)

POST DATE

11/04/2022

EXPIRATION DATE

02/06/2023

WEBSITE

spectragrp.com

HEADQUARTERS

SUNRISE, FL

SIZE

<25

FOUNDED

2009

TYPE

Private

CEO

GILDA LUPI DE DAHER

REVENUE

<$5M

INDUSTRY

Business Services

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