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We are in search of a dynamic, energetic; guest focused CSR/Wholesale Order Processor to provide exceptional service to our wholesale customers in Wholesale Distribution.
You must have open availability to work different schedule shifts as needed.
The ideal candidates will have previous wholesale or retail liquor experience as well as spirits and wine knowledge to handle our wholesale order processing.
This role involves extensive customer service skills.
Candidates should:
The ideal candidate should have previous office experience and be able to work in a fast-paced setting with multiple interruptions.
The ability to speak and communicate in Spanish is IDEAL!
A flexible schedule is required - may work different shifts and must be available on all shifts including weekends and holidays.
You must be at least 21 years of age.
As a CSR, you will be required to fulfill the following roles and responsibilities. Your duties will include, but are not limited to:
• Answer calls and process all call, email, and/or fax orders.
• Process all orders in a timely manner.
• Required to process at minimum 30 orders per shift.
• Maintain an error rate <3% of your total orders processed.
• Self-verification and self-correction to eliminate a charged error.
• Handle customer inquiries both over the phone and by email.
• Research required information using available resources.
• Manage and resolve customer complaints.
• Identify and escalate priority issues.
• Route calls to appropriate personnel.
• Follow up customer calls, when necessary.
• Document all call information according to standard operating procedures.
• Complete call logs and end of shift reports in a timely manner.
• Follow all Spec’s Policies and Procedures.
• Other various tasks as assigned by CSR Lead or Manager.
Key Competencies and Skills
• Computer/10-key data entry proficient
• Knowledgeable of Microsoft Office, including but not limited to Outlook, Excel, Word, etc.
• Verbal and written communication
• Listening skills
• Excellent phone etiquette
• Creative thinking, problem analysis and problem solving
• Customer service oriented
• Positive attitude and patience
• Speed and efficiency
• Exhibit empathy and understanding
• Organizational skills/attention to detail
• Product knowledge retention & recall
• Dependable / Flexible
• Adaptable to change
• Sound judgement
• Teamwork / Team player
• Calm under pressure
Other
$36k-45k (estimate)
11/16/2022
04/04/2024
houstonliquor.com
<25
The job skills required for CSR include Customer Service, Problem Solving, CSR, Microsoft Office, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR positions, which can be used as a reference in future career path planning. As a CSR, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR. You can explore the career advancement for a CSR below and select your interested title to get hiring information.
If you are interested in becoming a CSR, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a CSR for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for CSR.