62 Customer Service Lead Jobs in Battle Creek, MI
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SpartanNash is Hiring a Customer Service Lead Near Battle Creek, MI
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, “I can’t live without them.”
Our SpartanNash family of Associates is 17,500 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company? Apply now!
Location:
1603 Capital NE - Battle Creek, Michigan 49017Job Description:
Position Summary:
This role is responsible to provide and maintain a high standard of customer service in the store'sfront endoperations; to supervise and direct allfront endactivities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.
Here’s what you’ll do:
Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.
Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.
Knowledgeable of product locations in the store.
Know the Ad items, special prices, coupon deals or other features that apply to the store's sales program.
Train others to perform all department activities and functions.
Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.
Handle spoiled/damaged products per established guidelines.
Maintain a clean, attractive and well stocked department.
Additional responsibilities may be assigned as needed.
Here’s what you’ll need:
High school graduate or equivalent (GED)
Proficient Computer (email, spreadsheets,etc)
Ability to read, write, comprehend, andinterpretdocuments
Accounting/Bookkeeping skills
Interpret/Analyze Financials
Develop/ Manage Budgets
Delegate/Direct/Implement
Suggestive Selling/Knowledge of Products
Detail Oriented
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.
We are not able to sponsor work visas for this position.
Job Summary
Full Time
Wholesale
$54k-70k (estimate)
02/06/2023
07/25/2023
spartannash.com
CARO, MI
15,000 - 50,000
2013
Public
RUSS GILDER V
$5B - $10B
Wholesale
Related Companies
About SpartanNash
SpartanNash owns and operates a chain of wholesale grocery stores that distributes fruits, vegetables and related products for supermarkets.
The job skills required for Customer Service Lead include Customer Service, Accounting, Leadership, Scheduling, Work Ethic, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Lead positions, which can be used as a reference in future career path planning. As a Customer Service Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Lead. You can explore the career advancement for a Customer Service Lead below and select your interested title to get hiring information.
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