Overview

Basic Function – Assisting in the day-to-day management of the assigned location ensuring that security operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional and safe image and approach to the business.

Responsibilities

• Participate in programs to improve client and customer satisfaction.
• Engage in the planning, deployment, supervision and productivity of the security operations and traffic control in all parking facilities.
• Assist in the development of property level financial and operational goals.
• Assist in the management of day-to-day activities of the assigned locations including: appropriate customer interactions, supervising the completion of all security assignments, submitting reports and investigations, scheduling and assigning security staff to daily posts, monitoring employee rest breaks and meal periods, supervising security personnel (e.g. security officers, dispatchers, sergeants, lieutenants, etc.).
• Monitor and review time and attendance records.
• Participate in recruiting qualified candidates and training of security staff.
• Assist with incident reports and claims.
• Courteously assist customers by answering any questions they may have.
• Patrol facilities to identify potential security and safety violations.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager and/or Security Manager.
• Assist with cleanup of debris, water, oil spills and etc.
• Have a thorough knowledge of all areas of the parking facilities, as well as nearby major streets, landmarks and freeways.
• Attend and/or conduct meetings as required.
• Assist Security Manager with other duties as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience Required: High School Graduate. A minimum of one (1) year supervisory experience in security.

Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: Must possess a valid state-issued driver’s license with current address and acceptable driving record.

Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Customer Service: Have a strong customer orientation and positive attitude. Able to responds to requests for service and assistance in a courteous and professional manner.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment. Respond safely and quickly in an emergency situation.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and/or sit. The employee is occasionally required to sit and climb stairs and ladders at a rapid pace or balance. The employee must occasionally lift and/or move up to 25 pounds.

SP is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.