POSITION TITLE: Certified Medical Assistant

DEPARTMENT: Family & Internal Medicine

LOCATION: HOPE Clinic

REPORTS TO: Certified Medical Assistant Team Lead or Assigned Supervisor

EDUCATION: High School diploma or GED. Associates degree preferred

WORK EXPERIENCE: 2 years or more in healthcare preferred

SALARY RANGE: $15.00-$18.00/hour

FLSA STATUS: Hourly – Non-Exempt

POSITION TYPE: Full-Time

POSITION REQUIREMENTS: Completion of a program of training for Medical Assistants is required; CMA or RMA is required or must obtain within 3-month probationary period

LANGUAGE: Fluent in English; Bilingual in English and Spanish, Arabic, Burmese, Chinese or other languages is required

HOPE Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

JOB SUMMARY:

Certified Medical Assistant performs various office and clinical duties to keep our healthcare practice running efficiently. They will work directly with healthcare practice staff to collect test samples, maintain patient records, explain common medical procedures to patients and assist in basic examinations under the direction of the licensed healthcare provider. They work as an integral part of the clinical teams across all medical specialties that HOPE Clinic offers to our patients.

MAJOR DUTIES & RESPONSIBILITIES:

• Competency in front desk, eligibility and check out procedures;
• Place patients in exam rooms, obtain history and vital signs, and document in the medical records;
• Able to assess patient appointment needs and able to identify the reason of the visit;
• Assist in the examination and procedures for patients with provider;
• Encourage new patients to provide appropriate documentation for vaccines or other medical records for their first visit (list of medication, provide previous doctor’s information to get medical records);
• Provide treatments as ordered such as aerosol treatments, immunizations, and injections;
• Assess medical and medical education needs of the patient and provide education as directed by provider;
• Discharge patients giving all patient documents and provider instructions;
• Perform laboratory and diagnostic procedures such as venipuncture, urinalysis, glucose, hemoglobin, and electrocardiogram;
• Learn and apply vaccine schedule accordingly to CDC recommendation based on doctor’s order;
• Know/learn how to use Immtrac2
• Provide translation assistance as needed;
• Triage patients in person and on the telephone;
• Answer telephone calls and messages within the same day;
• Provide education and instructions on lab and diagnostic results, medication refills by telephone and in person for patients;
• Keep patient exam rooms and nursing station stocked with supplies and organized;
• Review the providers schedule throughout the day and prior to the start of shift to ensure patient flow;
• Follow-up on no show appointments as directed by providers;
• Work with other members and managers to implement daily duties and new programs as needed;
• Work with other clinical departments as needed to ensure adequate MA coverage for HOPE Clinic;
• Participate in performance improvement activities, staff trainings, and weekly team huddles;
• Report errors or issues promptly to supervisor;
• Maintain security of medical records and patient’s health information according to HIPAA standards;
• Order medical supplies as determined by inventory needs;
• Ensure that our patients get the best possible care while providing excellent customer service;
• Scan medical records as needed;
• Be flexible to provide coverage across different departments (e.g., OB/GYN/Pediatric/Adult, etc.);
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;
• Perform other duties as assigned to support HOPE Clinic's Mission, Vision, and Values.

QUALIFICATION REQUIREMENTS:

• Minimum of two years in health education, patient navigation, and/or health clinic patient assistance field preferred;
• CMA or RMA is required or willingness to obtain within 3-month probationary period;
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;
• Knowledge of Microsoft Office and be able to utilize the Internet;
• Able to use basic office equipment (e.g., computer, copier);
• Strong written and oral communication skills;
• Must be detailed oriented and able to handle multi tasks;
• Detail oriented and team player;
• Excellent customer service skills;
• Must be able to handle multiple tasks, complexity, and diversity of patients;
• Insurance and medical experience preferred;
• Must be fully vaccinated against COVID-19.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is required; Associates Degree preferred. Completion of a program of training for Medical Assistants is required. Experience as a Medical Assistant preferred.

OTHER SKILLS and ABILITIES:

• Bilingual (Vietnamese, Chinese, Burmese, Arabic and/or Spanish with English) is required;
• Above average skills in language ability as well as public speaking and writing;
• Willingness to work in different department and/or travel to satellite sites to provide coverage;
• Must have good transportation and a valid Texas Driver’s license.