Description

 Description

The Service Technician is responsible for accurate & timely repair of boats, motors, & trailers. The Technician is responsible for diagnostic, repair, & testing the unit & completing the repair order with time & parts for billing purposes.

Duties & Responsibilities

• Complete designated work in a timely, competent & professional manner.
• Accurately diagnose & repair problems with boats & motors (commensurate with experience level).
• Coordinate with parts manager on parts that are needed to ensure timeliness of job completion.
• Document all work & parts on repair order. Cause and Correction/ All Parts
• Assist with pickup & delivery of boats as needed.
• Maintain & protect the interior & exterior of the boat as it is being serviced.
• Notify Service Manager of any discrepancies or problems immediately upon discovery.
• Attend applicable service schools to maintain certification & for continuing educational requirements.
• Handle any customer inquiries promptly & courteously.
• Return all replaced parts to parts/warranty dept so claim may be filed.
• Return boat to lot with Cover and Protected
• Maintain a spotless work environment. Keep bay clean
• Assist with special events as needed.
• Maintain an orderly, clean, & professional work area.
• The above job description is intended to serve as a guideline for performance & is not intended to limit individual initiative; duties & responsibilities may change periodically.

Requirements

 Qualifications & Expectations

• Current & Valid Driver's License
• Personal Hand Tools
• Manufacturer Certification (Boat or Engine)
• Internal & external customer satisfaction.
• Timeliness & quality of repair work.
• Low percentage of "come backs"
• Accuracy of work orders. Including parts
• Professionalism & teamwork.