Description

Customer Service Representative

Windsor, CA

Description

Sonoma Tilemakers is a leading wholesale manufacturer and distributor of high-end residential and commercial ceramic tile, stone and glass. We are searching for a full-time Customer Service Representative to join our team. We are working safely onsite with CoVid19 Safety Protocols in place.

Consider joining a family that believes that our work begins and ends with a love for what we do, manufacturing wonderfully beautiful artisan tile! Loyalty and respect go hand in hand which is why today 45% of our employees have been here for 10 years or more. Thank you for considering Sonoma Tilemakers!

Position Summary:

The Customer Service Representative is responsible for order processing, managing inbound and outbound telephone calls and e-mails from customers, data-entry, offering technical support as well as problem research, resolution and follow-up, all while offering the exceptional customer service we’ve committed to our customers.

Essential Functions:

• Understand customer needs via phone, email, and fax

• Provide pricing and quotes, product information, literature, samples, and support for customers

• Process orders and product returns

• Research and respond to requests from customers

• Engage in technical discussions with customers

• Promote solutions and services

• Remain knowledgeable and up-to-date on product changes and developments

• Work as inside liaison to outside sales team 

• Perform other duties as assigned

Requirements

Knowledge, Skills and Abilities:

• Proficient in MS Office

• Excellent written and oral communication skills

• Excellent customer relationship skills

• Organized, strong attention to detail

• Strong problem identification and resolution skills

• Excellent listening skills

• Passionate and self-motivated

• Able to perform basic mathematical calculations

• High level of integrity and work ethic

• Reliable and dependable with consistent attendance

Minimum Qualifications:

• High school diploma or general education degree (GED)

• 1 to 3 years of work experience in Customer Service, Hospitality, Sales, and or Logistics

• Knowledge of retail and/or wholesale sales principles, methods, practices, and techniques helpful

Company Benefits:

Sonoma Tilemakers offers competitive wages and a comprehensive benefits package including Medical / Vision / Dental Insurance, Health and Dependent Care Flexible Spending Accounts, Profit Sharing, Retirement 401k Plan, paid holidays, paid time off, service awards, employee recognition awards, and more. Thank you for considering Sonoma Tilemakers!