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Sonny's Enterprises LLC
Richardson, TX | Other
7 Months Ago
L&S Mechanical
Richardson, TX | Full Time
$32k-40k (estimate)
10 Months Ago
Service Dispatcher
Other 7 Months Ago
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Sonny's Enterprises LLC is Hiring a Service Dispatcher Near Richardson, TX

Overview

The Service Dispatcher will be responsible of the scheduling and dispatching of technicians for daily service and emergency calls, receiving all phone calls to the service department and delegating them based upon department needs. Incumbent will also be in charge of creating and tracking work orders for unresolved jobs, troubleshooting minor issues over the phone and escalating as required. Excellent communicator that is able to multi-task and ensure accurate and timely action on responsibilities.

Category: Hourly, Non-Exempt

Dept: Service

Reports to: Service Manager

Hours: 8:00am – 5:00pm, with a 1-hour lunch. Additional hours as needed.

Responsibilities

· Planning ahead to dispatch technicians on a daily basis and coordinating additional dispatch requests required throughout the day

· Receives check-in calls from service technicians and informs workers of next job to respond to

· Maintain dispatching documentation to ensure maximum efficient capacity of technicians

· Frequently communicate with department managers, employees, and company customers

· Assist with creating sales orders and inventory transfers from incoming parts requests.

· Helps with tracking all product and equipment orders.

· Assist with Purchase Orders and sending them to the appropriate vendor to be fulfilled.

· Support with reviewing purchase requisitions and issuing purchase orders for parts, supplies, tools and services as needed.

· Help monitor all open purchase orders to ensure timely and accurate delivery of materials. Contact suppliers promptly when purchase agreements are not met and utilize alternate suppliers to maintain adequate flow of materials for production.

· Assist with running open PO reports daily and reviewing for confirmation of price and delivery. Following up with supplier when needed to resolve shipment errors.

· Support by reviewing Vendor Database to ensure accuracy of part information including descriptions, supplier data, costs, and pricing. Escalate for errors in the system.

· Help develop SOPs for the department and document workflows and work procedures

· Help Schedule and track drop shipments to ensure timely deliveries

· Addressing problems and requests by transmitting information and providing solutions or escalating as appropriate

· Helping to review work orders to become ready to be invoiced.

· Assist with special projects as necessary

· Other duties as assigned

Qualifications

Working Conditions: Inside office environment.

Physical Demands: Regularly required to stand or sit and move about the facility.

Education and Experience:

· 2 years administrative experience

· High School diploma or GED required

· Degree preferred

· Bilingual Spanish/English Preferred

· Extremely Proficient in MS PowerPoint, Word, Excel, MS Outlook and Internet Explorer.

Materials and Equipment Used:

· Office Equipment; phone, copier, computer, and fax

Candidates will be required to complete a background check and drug screen before beginning work.

Sonny's is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace. Sonny's strives to foster an environment where our employees feel respected, valued, and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.

Job Summary

JOB TYPE

Other

POST DATE

08/26/2022

EXPIRATION DATE

12/12/2022

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The job skills required for Service Dispatcher include Scheduling, Planning, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Dispatcher. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Dispatcher positions, which can be used as a reference in future career path planning. As a Service Dispatcher, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Dispatcher. You can explore the career advancement for a Service Dispatcher below and select your interested title to get hiring information.

L&S Mechanical
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If you are interested in becoming a Service Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Dispatcher for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Dispatcher job description and responsibilities

Service Dispatchers manage customer phone calls and organize service calls such that HVAC Technicians can move efficiently from job to job throughout the day.

01/20/2022: Wilmington, NC

Service Dispatchers are office professionals who oversee HVAC Technicians' work and direct them to jobs that require attention.

02/07/2022: Washington, DC

The service dispatcher will also ensure that the necessary tools and parts are ready for the job.

02/27/2022: Moline, IL

Service dispatchers prioritize service requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.

03/04/2022: Binghamton, NY

Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.

03/06/2022: Memphis, TN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Dispatcher jobs

Moreover, the management will need to train technicians and the dispatcher to work together.

02/17/2022: Billings, MT

Other duties usually seen on a Service Dispatcher resume example are relaying work order and messages, communicating with work crews, addressing customer questions, and maintaining records of service requests.

02/23/2022: Peoria, IL

Analyze how jobs are being assigned, scheduled and re-scheduled.

01/28/2022: Atlantic City, NJ

Typically requires a high school diploma or equivalent.

03/24/2022: New Suffolk, NY

Dispatchers need the technological skills to use computers, software, radios and recording equipment.

02/22/2022: Gary, IN

Step 3: View the best colleges and universities for Service Dispatcher.

Butler University
Carroll College
Cooper Union
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Providence College
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