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SonicWall
Constanța, CT | Full Time
$63k-83k (estimate)
0 Months Ago
Customer Care Associate
SonicWall Constanța, CT
$63k-83k (estimate)
Full Time | IT Outsourcing & Consulting 0 Months Ago
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SonicWall is Hiring a Customer Care Associate Near Constanța, CT

SonicWall has been fighting the cybercriminal industry for over 26 years, defending small- and medium-sized businesses and enterprises worldwide. Backed by research from SonicWall Capture Labs and the formidable resources of over 26,000 loyal channel partners around the globe, our award-winning, real-time breach detection and prevention solutions secure more than a million business and mobile networks and their emails, applications and data.

Ready to do your part in the cyber arms race? SonicWall offers fun, high-energy work environments at the leading edge of technology, networking and cybersecurity. Whether you’re in sales, marketing, engineering, product management, technical support or finance, you’ll have real opportunities to help protect more than 500,000 organizations across the globe. If you’re ready for a career that can impact change — and not just another job — join one of committed and enthusiastic SonicWall teams in offices around the world.

Customer Service specialist working in SonicWall’s Customer relation management and associated systems responding to customer issues within established SonicWall policies and procedures. Customers may be either external or internal. Issues may include but are not restricted to account access issues, Product Registration, account hierarchy and data integrity issues, software download, subscription license or feature issues, contract and warranty requests and general customer service questions.
Customer Service is a first point of contact for customers globally and act as bridge between various departments (Technical support, Engineering, Sales, Logistics etc.) internally.
Work and resolve Customer Service-related queries (licensing and registration) through phone and web tickets in accordance with Company policy.
Responsibilities:
• Issues include but not limited to service contract, account access, license issues, non-technical customer inquiries within established guidelines and policies.
• Review and identify areas of improvements to streamline non-technical customer service operation processes.
• Meets required customer service support metrics including Customer Satisfaction metrics, service request handling metrics.
• Interface with other SonicWall groups, including but not limited to Sales, Order Management, Service Channel, Technical support, Service Manager, and Global teams to resolve customer issues and inquiries.
• Ensure complete and comprehensive issue documentation using appropriate application tracking systems.
• Screen incoming Customer calls globally
• Verify entitlement and route customers to the technical support team within the organization.
• Assist with ticket creation.

Requirements
• Good attention to detail and documentation skills.
• Good research abilities, problem identification, resolution, and decision-making skills.
• Good problem-solving skills.
• Good written and verbal communication skills, with the ability to establish effective relationships with all levels of management, employees and customers.
• Good verbal and phone skills
• Fluency in written and spoken English.

Education and Experience:
• 0-2 year experience in a customer service role or other related experience
• 0-1 year experience with Microsoft Office and web-based applications

SonicWall provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

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Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

SALARY

$63k-83k (estimate)

POST DATE

03/17/2023

EXPIRATION DATE

05/31/2023

WEBSITE

sonicwall.com

HEADQUARTERS

MILPITAS, CA

SIZE

1,000 - 3,000

FOUNDED

1991

TYPE

Private

CEO

BILL CONNER

REVENUE

$50M - $200M

INDUSTRY

IT Outsourcing & Consulting

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About SonicWall

SonicWALL provides security solutions to protect network, systems, users and data from cyber threats.

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The job skills required for Customer Care Associate include Customer Service, Problem Solving, Microsoft Office, Technical Support, Attention to Detail, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Care Associate positions, which can be used as a reference in future career path planning. As a Customer Care Associate, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate. You can explore the career advancement for a Customer Care Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Associate job description and responsibilities

Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.

02/19/2022: Phoenix, AZ

Understand customer requirements so as to provide appropriate clarifications and solutions.

04/02/2022: Dayton, OH

Work within various teams to ensure outstanding customer service.

03/12/2022: Detroit, MI

Maintain broad knowledge of customer products and services.

03/25/2022: Burlington, VT

Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.

04/17/2022: Lancaster, PA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Associate jobs

Attending training sessions to grow knowledge of products and to develop customer service skills.

02/08/2022: Reading, PA

Maintain an updated knowledge of the organization's products, services, and customer service policies.

01/29/2022: Lompoc, CA

Customer orientation and ability to adapt/respond to different types of characters.

02/04/2022: Canton, OH

Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.

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Delivering great customer experiences (CX) needs to be everyone’s job.

02/01/2022: Nashua, NH

Step 3: View the best colleges and universities for Customer Care Associate.

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