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18 Front Desk Agent Jobs in Linthicum Heights, MD

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Sonesta Simply Suites BWI
Linthicum Heights, MD | Full Time
10 Months Ago
TPG Hotels & Resorts
Linthicum Heights, MD | Full Time
$31k-41k (estimate)
3 Days Ago
Embassy Suites Baltimore BWI
Linthicum Heights, MD | Full Time
$28k-37k (estimate)
2 Days Ago
Aimbridge Hospitality
Linthicum Heights, MD | Full Time
$28k-38k (estimate)
2 Days Ago
Embassy Suites Baltimore BWI
Linthicum Heights, MD | Full Time
$30k-41k (estimate)
2 Months Ago
Embassy Suites Baltimore BWI
Linthicum Heights, MD | Full Time
$30k-41k (estimate)
2 Months Ago
Westin Baltimore
Linthicum Heights, MD | Other
$29k-39k (estimate)
0 Months Ago
Hyatt Place Baltimore Wash Airport
Linthicum Heights, MD | Full Time
$30k-41k (estimate)
7 Months Ago
Robert Half
Linthicum Heights, MD | Other
$31k-41k (estimate)
5 Days Ago
Holiday Inn Baltimore BWI
Linthicum Heights, MD | Part Time | Full Time
$29k-37k (estimate)
3 Months Ago
Marriott International, Inc.
Linthicum Heights, MD | Full Time
$48k-65k (estimate)
4 Months Ago
TKO EMPLOYMENT SERVICES DELAWARE LLC
Linthicum Heights, MD | Other
$39k-54k (estimate)
5 Months Ago
Days Inn Motel
Linthicum Heights, MD | Full Time
$30k-41k (estimate)
9 Months Ago
Maritime Conference Center (MITAGS)
Linthicum Heights, MD | Full Time
$29k-35k (estimate)
7 Months Ago
Maritime Conference Center (MITAGS)
Linthicum Heights, MD | Full Time
$29k-35k (estimate)
7 Months Ago
Maritime Conference Center (MITAGS)
Linthicum Heights, MD | Full Time
$29k-35k (estimate)
7 Months Ago
Maritime Conference Center (MITAGS)
Linthicum Heights, MD | Full Time
$29k-35k (estimate)
7 Months Ago
Maritime Conference Center (MITAGS)
Linthicum Heights, MD | Full Time
$29k-35k (estimate)
7 Months Ago
Front Desk Agent
Sonesta Simply Suites BWI Linthicum Heights, MD
Full Time 10 Months Ago
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Sonesta Simply Suites BWI is Hiring a Front Desk Agent Near Linthicum Heights, MD

Job Description Summary

The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.

Job Description

DUTIES AND RESPONSIBILITIES:

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control and release guest safe-deposit boxes.
  • Comply with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.

Job Type: Full-time

Pay: $15.10 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Holidays
  • Weekend availability

Work Location: One location

Job Summary

JOB TYPE

Full Time

POST DATE

01/02/2023

EXPIRATION DATE

03/06/2023

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Sonesta Simply Suites BWI
Full Time
$16-18 (estimate)
8 Months Ago
Sonesta Simply Suites BWI
Full Time
$15-16 (estimate)
8 Months Ago

The job skills required for Front Desk Agent include Customer Service, Guest Service, Credit Card, Planning, Teamwork, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.

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If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Front Desk Agent job description and responsibilities

When guests are ready to depart, the front desk agent generates their final bills and checks them out.

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A Front Desk Agent ensures customers receive the best service possible from the property.

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Some front desk agents served a hotel associate apprenticeship.

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The front desk agent can check different guest queries, they can check different problems and various complaints.

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The front desk agent can also post charges towards a guest account.

01/11/2022: Cleveland, OH

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Front Desk Agent jobs

Check for sold-out dates before promising availability.

12/09/2021: Johnstown, PA

Desk Clerks typically study at similar levels compared with Front Desk Agents.

02/05/2022: Portland, ME

Make checklists and to-do lists.

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Seek Out Hospitality Skills Training Opportunities.

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Finally, Add A Summary Or Objective Statement.

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Step 3: View the best colleges and universities for Front Desk Agent.

Calvin University
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University of South Carolina--Upstate
New York University
CUNY--Queens College
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