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Full-Time Customer Care Associate

Asheville, NC | Full Time
21 Days Ago

Job Description

Description

We Are Looking For

A Full-Time Customer Care Associate at our Sona Pharmacy Clinic who is equally as thoughtful and gracious as they are upbeat, positive, and outgoing!

Responsibilities

The Customer Service Associate will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers. This position will provide exceptional customer service and assist patients in picking up their prescriptions. 

  • Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
  • Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
  • Ensure the register balances after cash, check, and credit transactions
  • Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
  • Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
  • Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
  • Assist with online shopping orders and prepare for shipment

To thrive in this role...

You are someone who has four key emotional skills that can't be taught:

  • Optimism
  • Curiosity to Learn
  • Drive to Improve
  • Empathy

We believe that these qualities are innate, while technical skills can be taught.

Requirements

What will you need to succeed?

  • Willingness to go above and beyond
  • Exceptional customer service skills
  • Cashier's experience in a community pharmacy preferred
  • Attention to detail and ability to work in a fast-paced environment
  • Excellent communication skills
  • Understanding of over-the-counter products and pharmacy operations

We're on a mission to improve healthcare. Will you join us? At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.


Could you be that "someone"? Our mission can only happen when we hire the right people.


Perks:

Not only are we committed to offering excellent company benefits, but we also have the added perk of working in a flexible, respectful, and supportive team environment.

  • Competitive compensation and 401k plan with company match
  • Company health plans including medical, pharmacy, vision, dental, and supplemental insurance options
  • Company-paid life and AD&D insurance
  • Direct Primary Care program offering local personalized care for you and your family
  • Wellness program with discounted gym memberships and an employee assistance program
  • Prioritized work life balance by providing generous vacation, sick leave, and paid holidays
  • Paid volunteer days to support the community

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law. 

Skills for Full-Time Customer Care Associate

The job skills required for Full-Time Customer Care Associate include Customer Service, Communication Skills, Customer Care, Attention to Detail, Empathy etc. Having related job skills and expertise will give you an advantage when applying to be a Full-Time Customer Care Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Full-Time Customer Care Associate. Select any job title you are interested in and start to search job requirements.

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Career Path for Full-Time Customer Care Associate

The following is the career advancement route for Full-Time Customer Care Associate positions, which can be used as a reference in future career path planning. As a Full-Time Customer Care Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Full-Time Customer Care Associate. You can explore the career advancement for a Full-Time Customer Care Associate below and select your interested title to get hiring information.

How to Become a Customer Care Associate

If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.

Step 1 Understand the job description and responsibilities of a Customer Care Associate

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Step 2 Knowing the best tips for becoming a Customer Care Associate can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Customer Care Associate

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