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At Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization. If you are an ambitious self-starter who thrives in an environment where you are empowered to take ownership of your area of responsibility, we would like to speak to you.
The Contact Center WFM Analyst is primarily responsible for maintaining department Service Level goals. This position also helps balance SL goals and labor costs. This is achieved by utilization/creation of forecasts, scheduling, and monitoring of real time statistics. Additional duties include scheduling of ongoing training, seating, reporting, and tracking.
RESPONSIBILITIES - HOW WILL YOU KNOW YOU ARE SUCCESSFUL?
Operations
Service
Team Focus
SKILLS/ QUALIFICATIONS
Full Time
$59k-78k (estimate)
09/10/2022
11/23/2023
The job skills required for Workforce Management Analyst include Scheduling, Call Center, WFM, Planning, Data Analysis, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Workforce Management Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Workforce Management Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Workforce Management Analyst positions, which can be used as a reference in future career path planning. As a Workforce Management Analyst, it can be promoted into senior positions as a Workforce Analytics Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Workforce Management Analyst. You can explore the career advancement for a Workforce Management Analyst below and select your interested title to get hiring information.