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Position summary:
Sojern is seeking a Client Success Associate to join our Client Success team to grow and retain client relationships with our hotel partners and hotel management companies by working directly with decision makers to grow our business in North America.
We are looking for someone who wants to work in a fast-paced, innovative company, and is passionate about putting the client first.
As a Client Success Associate at Sojern, you will be responsible for managing all aspects of the client journey post purchase including but not limited to, product education, campaign setup, campaign analysis, creative consultation, and billing activities with the goals of client retention and growth. In this role you will serve a portfolio of clients in a team based format.
This role requires strong focus on delivering world class service to our Sojern clients and consistently thinking of ways we can add value whether it be in our products, support or engagement activities.
To succeed, you must work well with people, be comfortable making data-driven decisions, and have a drive to learn!
What you will do:
What you bring to the table:
What we have for you:
About Sojern:
At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.
Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern’s products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.
As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture: Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer. Check out our Glassdoor reviews!
#LI-BP1
#LI-Hybrid
Full Time
Business Services
$50k-60k (estimate)
09/21/2022
03/07/2024
sojern.com
SAN FRANCISCO, CA
200 - 500
2007
Private
MARK RABE
$50M - $200M
Business Services
Sojern is a provider of data-driven performance marketing solutions for the travel industry.
The following is the career advancement route for Client Success Associate positions, which can be used as a reference in future career path planning. As a Client Success Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Associate. You can explore the career advancement for a Client Success Associate below and select your interested title to get hiring information.