Job Title

Field Service Technician

Location

New York

Duration

Territory is from Jersey shore points out to mid-Long Island. Would prefer a candidate in NNJ, Long Island (5 boros)

Priority

Critical

Job Description

POSITION OVERVIEW: This vital role works on all aspects (troubleshooting, maintenance and installation) of the clients access control systems.

Key Responsibilities:

• Provide technical service of automated parking systems, provide timely notification of problems or
  delays.
• Technological knowledge
• Assist with project set-up, installation, and customer training
• Research and gain working knowledge via hands on and on new hardware,
  devices and tools to provide better system solutions and installation and trouble shooting efficiency
• Follow and enforce all OSHA safety practices
• Complete PCI checklist when servicing applicable service issues
• Ensure that work orders are detailed, completed per work order SOP and "signed-off" by the client
  prior to leaving the work site
• Maintain and operate company fleet vehicles in a safe manner
• Ensure work area is maintained and well organized
• Generate service tickets as needed and follow up with support until the issues is resolved
  Provide On-Call after-hours and weekend emergency service as required by our customers (in rotation
  with our other technical staff)
• Assist our sales staff in promoting the sale of new equipment where appropriate
• Provide effective communication that creates a collaborative environment with all parties that the
  Project Team interacts with, including: Clients; Subcontractors; Branch staff; Support personnel;
  Corporate staff
• Work overtime as needed and serve on the On-Call after hours and weekend rotation when applicable
• All other duties as assigned

Work Environment Requirements:

• Able to work outdoors in all climates and conditions as needed
• Maintain a valid driver's license and good driving record
• Lift and/or move in excess of 50 lbs on a regular basis and up to 100 lbs on occasion
• At times, this position will require kneeling, bending and working on ladders
• Able to work with hand and power tools as needed