Unit Description

Sodexo is seeking a qualified Senior Market Research Analyst to join our Client and Consumer Experience team, providing ongoing support of Sodexo’s CCX Journey. The Journey includes implementation of B2B and B2C best practices and support of relationship survey initiatives that are aligned with the company’s growth and retention strategy.

*** This is a remote position. You can work from anywhere in the United States*** 

The successful candidate will:

• Manage database files that serves as the main backbone for the CCX metrics, online data collection, and reporting sites
• Compile, format, and edit data files.
• Research and identify data quality issues prior to CCX survey launches
• Manage quality assurance of data files to ensure accuracy in reporting and delivery on an ongoing basis
• Calculate metrics based on account-level information

• Enable growth and retention through proactive identification of risk and opportunities linking survey data and KPIs to other organizational metrics.
• Provide primary focus on analysis of Consumer data, creating valuable insight and momentum to improve consumer satisfaction within operational segments.
• Work closely with segment marketing and operations teams, building relationships and influence to integrate results in existing work processes

• Manage growth of consumer measurement within the North American region.
• Assist the completion of project plan tasks for CCX projects, reporting on status and tracking issue logs
• Work with segment marketing to create and maintain satisfaction surveys and reporting platform
• Complete pre-launch tasks including survey questionnaire testing, user management, and validating segment data for survey invitations

• Provide support to users/operation teams regarding survey protocols/guidelines and how to use report site.

• Assist with summary results presentations; compiling report data, populating reports including insights.

• Assist with creation and review of education, training and support, as well as conducting web-based training.

Is this the right opportunity for you? We are looking for candidates who have/are:

• Prior experience in B2B or B2C satisfaction surveys; Consumer data analysis experience preferred

• Strong quantitative and qualitative analytical skills (Power BI)
• Experience with data analysis and data visualization

• Prior experience working with external survey providers (InMoment, ConfirmIT, Medallia, etc.)
• Advanced experience working with large datasets in MS Excel, Power BI
• Experience pulling data from Salesforce and SAP a plus
• Knowledge of MS Teams and MS Forms

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you? At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search today.Working for Sodexo:How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

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What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Position Summary

The Senior Market Research Analyst provides ongoing support of Sodexo’s Client Loyalty Journey and annual Client Loyalty Survey for segments within the North America Region. 

The role supports the Senior Manager, Market Research for Client Loyalty and collaborates with Segment operators to prepare for survey launch, implement Business to Business (B2B) best practices and support survey initiatives that are aligned with the company’s profitable growth and client retention strategy.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Functional Experience - 2 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.