About Us

Advanced Crypto Services, Inc. provides repair services for machines that support the global Bitcoin network. We are a rapidly growing start up with a newly constructed, climate controlled repair center with stations for up to 30 technicians. Our facility is located in Fort Worth, Texas.

About You

• You are a critical thinker/problem solver.
• You are a team player.
• You are an effective communicator.
• You love doing things efficiently.
• You love learning.
• You appreciate autonomy.
• You are looking for a unique position with the potential to advance to management.

Must Haves

• Typing speed minimum 50 words per minute at > 95% accuracy. There is a typing test during screening.
• Excel skills including pivot tables, vlookups, and the basics. There is an excel test during screening.
• Keyboard shortcut master. You need the ability to navigate a computer with keyboard shortcuts not just a mouse. This is tested during screening.
• Self-starter that looks for ways to create value. This is not a job where we will hold your hand. You will be expected to use down time in a productive way to create value for the company.
• Generally comfortable with SaaS products an have the ability to read documentation and teach yourself the ins and outs of web based applications.
• Ability to think fast on your feet.
• High attention to detail.
• Share our core values.

Compensation

• Starting at $22-$25/hr depending on experience
• Opportunities for advancement
• Monthly performance bonus available

Benefits

• 8 PTO days in first year
• 7 paid holidays per year
• Company pays 50% insurance premiums for Blue Cross Blue Shield Silver plan medical, vision, and dental insurance for employee and dependents

Responsibilities

1. Inventory Management:

• Oversee all aspects of inventory control, including monitoring stock levels, conducting bi-weekly audits, and maintaining accurate records.
• Coordinate with relevant teams to forecast demand and ensure optimal inventory levels to meet customer needs.
• Implement and improve inventory management procedures to minimize discrepancies, losses, and stockouts.
• Initiate reordering of products and materials to maintain adequate inventory levels

2. Shipping and Receiving:

• Manage all incoming and outgoing shipments, including verifying contents, ensuring proper packaging, and processing shipping documentation.
• Collaborate with carriers and logistics partners to arrange timely and cost-effective deliveries.
• Address and resolve any shipping-related issues, such as delays, damages, or discrepancies.

3. Customer Support:

• Provide exceptional customer support by promptly responding to inquiries, resolving issues, and offering product information.
• Process customer orders accurately and efficiently, ensuring on-time delivery and order fulfillment.
• Handle returns, exchanges, and warranty claims, ensuring customer satisfaction and adherence to company policies.

4. Data Analysis & Reporting:

• Utilize inventory management software and tools to generate reports on stock levels, sales, and shipping metrics.
• Analyze data to identify trends, forecast demand, and optimize inventory strategies.

5. Process Improvement:

• Continuously evaluate and streamline inventory, shipping, and customer support processes to enhance efficiency and reduce costs.
• Identify areas for improvement and collaborate with cross-functional teams to implement solutions.

Requirements:

• Proficient in inventory management software and systems.
• Strong understanding of shipping and receiving processes, including knowledge of carrier and freight regulations.
• Excellent organizational skills with keen attention to detail.
• Exceptional problem-solving and analytical abilities.
• Strong communication and interpersonal skills for effective customer support.
• Ability to work collaboratively in a team environment and across departments.
• Knowledge of Zoho Books, Inventory, CRM, and Front are a plus.
• Bachelors degree or equivalent work experience.