What the Role Is:

We are looking for a QA Engineering Manager. You will be leading a team of Test Engineers responsible for designing and developing test plans for Socure’s fraud products. In this role, you will guide your team to deploy and monitor quality standards using a data-driven approach.

This role reports to our Director of QA, Mark Chan and is based in Chennai, India. 

What You’ll Be Doing: 

• Designing and systematizing QA processes, testing framework and tooling
• Overseeing, managing, coordinating, and prioritizing the daily activities of the Software Quality Assurance team in Chennai and working closely with the Product engineering, DevOps, and Product Management teams (and possibly third-party vendor teams) to ensure coverage and consistency in testing
• Assisting and directing the design and implementation of test strategies, plans, scenarios, scripts using industry standard testing methodologies or processes
• Improving and innovating the tooling to run tests reliably and efficiently 
• Managing and improving release automation to increase reliability, predictability, and manageability of deployed solutions
• Ensuring product consistency throughout the product cycle (including the design, define and build phases) through quality checkpoints and testing 
• Overseeing, participating in, and approving the interviewing, hiring, and onboarding of employees; conducting performance evaluations for direct reports and assisting them with performance evaluation process for direct team members
• Ensuring delivery against QA department goals and objectives 
• Escalating critical issues to leadership appropriately
• Building and promoting team best practices including documentation, departmental onboarding, knowledge-sharing, etc. 
• Join a mission-orientated company, solving real-world fraud and identity based challenges 
• Facilitate career growth and success for all team members

What You’ll Bring:

• Proven experience as a hands-on leader, ideally having built and led high-performing software quality assurance teams in a SaaS environment
• 10 years of software quality assurance experience, to include a minimum of 3 years in a lead role or management position 
• Track record of having managed performance cycles of engineers of varying experience levels directly reporting to you.
• Experience planning and executing tests for validating the performance of cloud-based SaaS with large throughput 
• Experience with the following automation frameworks: testNG, Selenium, Cypress
• Strong coding skills in languages including: Java, Scala, or Javascript 
• Experience working in an agile development environment
• Experience in continuous delivery of microservices with test automation
• Experience testing and operating complex software solutions - understanding the end-to-end needs of what is involved within this process
• Excellent problem solving, interpersonal communication and project management skills are a must 
• Strong desire for achieving excellence in customer satisfaction, process and product quality and reliability