Full Job Description

The SocialClimb customer support team is seeking individuals who are ready to jump into the high-tech SaaS arena.

We want your work here to be fulfilling. Outside of family, you spend the most time with your compatriots at work, which is why it is so important to love what you do and who you do it with. We don’t have room for drama or large egos, just great teammates and motivated players.

Responsibilities

• Provide prompt engagement with customers via telephone, Zoom and/or email to resolve inquiries and issues.
• Strive for First Call Resolution while handling all issues with urgency, ownership and accountability.
• Perform complex diagnostic troubleshooting to resolve technical and configuration problems.
• Fulfill customer requests to modify Google My Business listings, survey management and ad management programs
• Leverage a variety of software applications to manage customer account information and diagnose and resolve technical difficulties.
• Identify opportunities for process improvements and recommend solutions to leadership.
• Communicate effectively with customers in a professional manner while setting accurate expectations for issue resolution.
• Recognize and diffuse difficult customer situations utilizing all resources, interpersonal and negotiating skills to reach a resolution.
• Perform other duties and responsibilities as assigned.

Qualifications

• 2 years of experience in support, customer success, sales, or consulting roles
• Positive attitude!
• Strong time management skills
• Strong analytical skills and attention to detail
• Effective prioritization skills
• Capacity to quickly learn and use a software case management system along with a host of digitally supported platforms
• Self-motivation and drive
• Desire to be part of a talented, diverse team
• Regular, consistent, and punctual attendance 
• Ability to work a full 8-hour shift on-site in Lehi, Utah, each workday

Overview of SocialClimb

SocialClimb helps medical practices grow and remain independent by attracting patients through improved reputations and increased visibility in search results. We do this by helping practices automate the process of collecting reviews to improve their rankings and delivering paid ads that will boost their brand. Our industry-leading platform also uses deep analytics to automatically deliver keyword ads to individuals identified through predictive analytics to be high-value patients that will maximize profit margins. Our robust reporting allows practices to see the value of their marketing spend, mitigate negative reviews, keep tabs on reputation improvement, and make data-backed growth decisions.

SocialClimb is an equal opportunity employer that strongly prohibits discrimination and harassment of any kind. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees. We welcome applications from all candidates and look forward to receiving yours!