What are the responsibilities and job description for the Retail Associate position at Soccer Post San Diego?
RETAIL ASSOCIATE JD
OVERVIEW
The Retail Associate will help deliver the Soccer Post authentic soccer experience in assisting customers with selecting and purchasing merchandise.
RESPONSIBILITIES
● Greets and interacts with customers.
● Consults with customers to understand their needs and preferences related to merchandise.
● Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs.
● Answers customers' questions about merchandise.
● Assists customers with purchase decisions.
● Retrieves merchandise from the sales floor, stock room, or other inventory locations; places special orders.
● Collects payment using the store point of sale system.
● Processes returns and exchanges.
● Works in a professional and respectful manner to understand and help resolve any customer concerns or complaints.
● Works in a manner that supports the values of the organization.
● Performs other duties as assigned.
EXPERIENCE AND SKILLS
● High school diploma or equivalent preferred.
● Previous retail experience preferred.
● Experience as a soccer player, coach, or fan is a plus.
● Excellent verbal communication skills.
● Excellent active listening skills.
● Excellent sales and customer service skills.
● Ability to develop extensive knowledge of the merchandise sold.
● Ability to anticipate customers' needs.
● Ability to recommend merchandise to customers.
● Ability to operate or to quickly learn the store's point-of-sale system.
REQUIREMENTS
● Must be able to work in a busy environment, managing multiple customers at a time
● Prolonged periods of standing and walking throughout the retail space.
● Must be able to lift up to 15 pounds at times.
Retail Associate Deliverables
Top 3 Must Haves
● Strong interpersonal skills in working with co-workers and customers.
● Ability to effectively communicate with co-workers and customers.
● Capable of learning features and customer benefits of a diversified soccer product line.
DELIVERABLES
First 30 Days:
● Learn and exemplify delivering an authentic customer experience.
● Work effectively as a team member with co-workers.
● Learn and exemplify the values of the organization.
60 days:
● Possess good working knowledge of the product offering.
● Meet sales targets established by the Retail Manager.
● Work effectively within company policies and procedures.
We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Employee discount
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
Weekly day range:
- Every weekend
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $16