About Snapsheet:

Snapsheet is an industry leading technology company building products that make insurance simple, for everyone. We create platforms that drive efficiencies using data and technology to enable the easiest, fastest and most accurate claims processing in the industry.

About the Role:

As a Business Analyst at Snapsheet, you are a data-driven individual with a natural curiosity and a passion for optimizing processes. You understand that the development of the best success metrics, tools, labor modeling, and workforce processes will lead to the overall success of any customer-focused organization, and ultimately improves Snapsheet’s relationships with clients and internal stakeholders alike. Most importantly, you are motivated in fast-paced environments and eager to learn and grow your career.

In this role, you will be leveraging data to build sustainable and accurate models for our Operations department. You will analyze metrics and KPIs to identify systems and processes to improve the overall efficiency and performance of each team. You will work directly with operations leadership to ensure our metrics and planning processing are ever-evolving and utilizing technology to automate and allow for efficiency wherever possible. You will be the data SME and go-to person for our VP of Operations. 

Responsibilities: 

• Leverage data to identify the biggest areas of opportunity for improvement and accuracy within the Operations department
• Create integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts
• Analyze Operations data to enable and support sound executive decision making
• Work with cross-functional teams to gather, analyze and summarize business data to illustrate insights and aid in decision-making. This includes collecting, consolidating, and communicating management data/reports to track performance against business goals and strategy.
• Provide analytical support, creating visibility into performance opportunities
• Assist senior operations leaders in the analysis and reporting of performance metrics and trends
• Oversee success in forecasting workload, scheduling resources to the work, and monitoring the real-time performance of staff and workload
• Analyzes and develops weekly recommendations for scheduling and uses staffing requirements and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments

What You Have: 

• M.S. degree in Data Analytics, Information Systems, or related fields
• 1-2 years of experience in an analyst or consultant role, preferably in a P&C insurance or SaaS company
• Proficiency in leveraging SQL to build reports 
• Experience in building, maintaining, and managing reports & dashboards using data visualization tools (i.e. Power BI, Tableau, Qlik, Sisense)
• Successful previous experience working with managers and executives to report business analytics
• Ability to tell a story with numbers, identifying trends and reasons behind the numbers calculated and presented
• Eagerness to work in a fast-paced, production-based, and results-driven environment
• Desire to thrive in a remote environment ripe with opportunities to advance

Benefits & Perks for Snapsheet Employees: 

• 100% Remote
• Competitive compensation
• Growth and advancement opportunities with quarterly promotion opportunities 
• Unlimited PTO Policy 
• 4% match on our 401K
• Medical, dental, and vision coverage through Blue Cross Blue Shield
• Monthly Wifi reimbursement

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Snapsheet is an equal opportunity employer.