You haven't searched anything yet.
About Snap! Mobile, Inc.:
Snap! Mobile, Inc. is the leading online fundraising and e-commerce platform servicing schools, teams, clubs, and booster clubs to help them get the resources they need to build the next generation of leaders. There are a hundred ways you can join us in creating a better tomorrow. Donate to a program. Buy a T-shirt. Become part of our team. Whatever it is, it will be the most important, meaningful thing you can do, because you’ll be making a difference in the life of a kid. And every kid needs a champion.
Snap Raise is looking for a stellar remote Customer Support Specialist to join our Internal Operations team. This is a critical role at Snap, as our support team is the face of our Enterprise business responsible for delivering an excellent experience for anyone interacting with our SaaS platform. Daily tasks include resolving customer issues that arise on the Snap! Spend product offering, including incoming payment and banking issues via phone, email, or live chat, and proactively engaging users when issues arise. Additionally, this role will help new customers through the onboarding process and projects assigned by the customer experience manager. Candidates will be working to provide best-in-class support for organization leaders, donors, and Snap Employees.
A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicant must be comfortable and confident on the phone while thinking quickly under pressure.
This is a full-time, remote position. Our Customer Support line is open Monday through Friday 7 am-6 pm CST. We are open to any location in the continental United States and looking to fill the 7 am - 3:30 pm CST shift.
Customer Support Specialist Responsibilities:
What we are looking for in a Customer Support Specialist:
Snap! Mobile, Inc. is proud to offer the following benefits:
PM20
Full Time
Business Services
09/15/2022
12/12/2022
snap-raise.com
Seattle, WA
500 - 1,000
Business Services
The job skills required for Customer Support Specialist, OS include Customer Service, Customer Support, Communication Skills, Initiative, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist, OS. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist, OS. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist, OS positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, OS, it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist, OS. You can explore the career advancement for a Customer Support Specialist, OS below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support job description and responsibilities
Respond to customer queries in a timely and accurate way, via phone, email or chat
02/24/2022: Chico, CA
Identify customer needs and help customers use specific features
03/08/2022: Orlando, FL
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
02/24/2022: Cheyenne, WY
Update our internal databases with information about technical issues and useful discussions with customers
01/19/2022: Queens Village, NY
Monitor customer complaints on social media and reach out to provide assistance
03/12/2022: Idaho Falls, ID
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support jobs
Foster effective problem solving.
01/19/2022: Worcester, MA
Communicate clearly with customers.
01/16/2022: Ogden, UT
Give credence to customer complaints.
01/21/2022: Somerset, NJ
Avoid helping customers at breakneck speeds.
03/21/2022: Green Bay, WI
Know how to close a conversation.
02/22/2022: Columbus, OH
Step 3: View the best colleges and universities for Customer Support.