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Salesforce Administrator

Charlotte, NC | Full Time | Remote
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Job Description

Overview

Established in 2005 and based in Charlotte, North Carolina, Snap One is a manufacturer and exclusive source of A/V, security, control, networking, and remote management products for professional integrators. An industry leader in the pro-install channel, Snap One helps integrators build their businesses by providing a wide range of high-quality products, easily accessible through an intuitive website and backed by award-winning service and support. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. With 28 pro stores in the US, Snap One blends the benefits of ecommerce with the convenience of local stores. Additional information about Snap One and its products can be found at www.snapone.com.

 

Reporting to the CRM Manager The Salesforce Administrator is responsible for Snap One’s day-to-day needs within the Salesforce platform by analyzing, discovering, documenting, and acting as a subject matter expert on the details of key customer facing responsibilities.  This role will work directly with our various internal stakeholders including business partners and other IT teams.

Responsibilities

  • The Salesforce Administrator is responsible for day-to-day triaging and support of end users’ needs by being the front-line person responsible for support.
  • This person will be responsible for being the owner of support tickets related to the Salesforce platform.
  • Understand and apply platform configurations.
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, and other tasks.
  • Write SQL queries to query databases as needed for analysis into issues.
  • Partner with other IT resources as needed to support resolution of issues as needed.
  • Strong communication skills for both technical and functional team members.
  • Change management process ensuring compliance to company controls.

Qualifications

Required Qualifications

  • Bachelor's degree required
  • 3-5 years' experience in CRM support roles with Salesforce experience strongly preferred
  • 2 years as an admin in a highly complex organization
  • Knowledge of Apex, Visualforce, and Lightning components are a plus

 

Preferred Qualifications

  • Salesforce implementation experience and previous role(s) in development and/or administrator
  • Experience (technical or non-technical) in Salesforce Sales and Service Cloud, Salesforce Communities, DBAmp (forceAmp) or integration tools with MS SQL Server and Azure, previous use of Apex and Lightning Components (LWC and/or Aura)
  • Understanding of integrations between enterprise applications (i.e., ERP, eCommerce, and data warehouse).
  • Experience working in an agile and/or SAFe environment is plus.
  • Strong work ethic with focus on customer service
  • Proven track record designing and delivering customer experiences that create customer and business value
  • Familiarity with backend infrastructure and data pipelines and workflows
  • Experience working with offshore and remote teams on building features and quality assurance of solutions for CRM
  • Experience working in an agile and/or SAFe environment is plus.
  • Strong work ethic with focus on customer service

Skills for Salesforce Administrator

The job skills required for Salesforce Administrator include salesforce, Customer Service, CRM, Salesforce Platform, Analysis,and Communication Skills etc. Having related job skills and expertise will give you an advantage when applying to be a Salesforce Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Salesforce Administrator. Select any job title you are interested in and start to search job requirements.

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Career Path for Salesforce Administrator

The following is the career advancement route for Salesforce Administrator positions, which can be used as a reference in future career path planning. As a Salesforce Administrator, it can be promoted into senior positions as a Salesforce CRM Senior Administrator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Salesforce Administrator. You can explore the career advancement for a Salesforce Administrator below and select your interested title to get hiring information.

How to Become a Salesforce Administrator

If you are interested in becoming a Salesforce Administrator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Salesforce Administrator for your reference.

Step 1 Understand the job description and responsibilities of a Salesforce Administrator

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Step 2 Knowing the best tips for becoming a Salesforce Administrator can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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