Overview

Established in 2005 and based in Charlotte, North Carolina, Snap One is a manufacturer and exclusive source of A/V, security, control, networking, and remote management products for professional integrators. An industry leader in the pro-install channel, Snap One helps integrators build their businesses by providing a wide range of high-quality products, easily accessible through an intuitive website and backed by award-winning service and support. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. With 28 pro stores in the US, Snap One blends the benefits of ecommerce with the convenience of local stores. Additional information about Snap One and its products can be found at www.snapone.com.

In recent years Snap One has acquired numerous regional distributors, such as Allnet, Volutone, MRI and CPD, enabling it to deliver additional best-in-class products through its award-winning ecommerce platform and brick-and-mortar “Snap One Pro” stores. The new unified company offers what the individual companies could not provide on their own, creating new value for the company, its partners, and customers. 

Reporting to the Branch Manager the Sales and Support Specialist will be responsible for order processing, assisting customers with will call, consultative selling and design assistance. The candidate must be comfortable working in a fast-paced environment that is customer service oriented. The position will require a multitasking, forward thinking, efficient and productive go-getter.

Responsibilities

• Provide best-in-class customer service
• Maintain an awareness of all product knowledge information, promotions and vendor training
• Place outgoing calls to known or unknown customers based on initiatives and existing work
• Demonstrate use and operation of product and recommend products to customers and answer questions
• Accurately and efficiently, complete all sales transactions which include processing invoices, returns, receiving and processing cash, checks and credit card payments
• Provide information regarding warranties, manufacturing specifications, care and maintenance of product and delivery options
• Assist in floor moves, product, display maintenance, replenishing product and store housekeeping

Qualifications

Required Qualifications

• High School Diploma or equivalent
• 2 years’ customer service/sales experience
• Proven ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

 Preferred Qualifications

• Previous Audio Visual Knowledge 
• Knowledge of advance networking
• Familiar with and able to program control systems including: RTI, Control4, Savant, Creston, Lutron, Holm, etc.