SMS Solutions Inc is Hiring Immediately.We are looking for a skilled Customer Service Rep. in the Plymouth, MN Area. Come join the SMS team! It takes more than top-notch facilities, modern equipment, and innovative technologies to become our customer’s most trusted supplier. It takes people who are committed to our customer’s success and who are willing to go the extra mile to get the job done right.

Title: Customer Service I 

Location: Plymouth, MN 

Job Type: Contract, 2 months

Pay: $15.50/hr. – $16.00/hr.

Shift Structure:

• Monday - Friday
• 7:30AM – 5:30PM 
• 40 hours per week
• 100% On-site

About the Client

• A leading global pharmaceutical company providing advanced analytics, technology solutions and clinical research services to the life sciences industry. Fostering a wide array of health care products.

Responsibilities:

• Takes inbound or places outbound calls to provide information to customers. 
• Utilizes a database to retrieve customer or company information. 
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information. 
• Must demonstrate patience, tact, empathy and problem-solving skills with consistently good voice quality. 
• Can organize and handle calls with speed and accuracy. 
• Can work with complex computer applications and resource materials. 
• Can use multiple operating environments (Windows, DOS, Mainframe, Outlook / MS suite experience). 
• Previous experience may be required.

Requirements and Qualifications:

• High school diploma with at least 1-2 years of data entry and/or call center experience 
• Bonus if any complaints handling experience but not required

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