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SMS Assist, L.L.C. is Hiring a Talent Development Manager Near Chicago, IL
Who We Are At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen. Job Summary Reporting to the Director of Talent Management and as an individual contributor, this position will help build our talent management strategy. More specifically, this role will focus on the development and implementation of processes and programs within the areas of performance management, talent management, leadership development, and culture. This role will partner closely with HR Business Partners, Training, and business leaders to identify learning needs and define key programs that directly support business objectives and goals. Responsibilities Provide thought leadership and innovative ideas to enable a 'learning culture,' bringing to life core values and competencies through various initiatives and tactics. Conduct needs assessment in partnership with HR Business Partners/business leaders to identify organizational development needs; recommend tactics and learning modalities to address key opportunity areas and provide consultation to enable implementation of tactics. Manage career development work across multiple functions. Develop change management and communication strategy to drive awareness and understanding of learning and leadership development initiatives and outcomes. Identify and assist managers with employee engagement results and develop action plans for process improvement initiatives. Develop short and long-term training and development strategies and corresponding execution plans aligned to overall business needs. Own the technology, structure, and communication for the performance management process. This includes goal setting, regular one-on-one meetings, and performance calibration processes, ensuring alignment to corporate strategic goals. Create and implement a succession planning process for the organization. This should include replacement planning, as well as leadership readiness assessment tools for all levels of the organization. This should be in collaboration with our growth plans to ensure timing of key roles. Provide consultation on individual employee development needs, as appropriate. Professional Skills These are the professional skills we would expect from an individual fully established in this role. Verbal Communication – Advanced Written Communication – Advanced Teamwork – Advanced Relationships – Advanced Organizational Awareness – Advanced Learning Agility – Advanced Problem Solving – Advanced Process Orientation – Advanced Prioritization – Expert Role Specific Skills Experience interpreting and debriefing leadership and employee development assessments (e.g., DiSC, Myers-Briggs, TKI) Computer Skills: Advanced proficiencies in Microsoft Word, Excel, PowerPoint, Outlook required. System Experience: Workday and SABA preferred People Management Skills Advanced proficiency in all people management processes, including performance management and learning and development Advanced proficiency in coaching and developing individual team members to reach their potential Proficient in engaging multiple teams through communication, processes, personal impact and influence Qualifications Minimum Qualifications Bachelor’s Degree required Master’s Degree preferred 5 years of experience in talent management and/or learning & development #LI-BC1 #LI-HYBRID___________________________________________________________________________________ Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice. SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law. #LI-BC1 #LI-HYBRID___________________________________________________________________________________ Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice. SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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