Job Type

Overview

Hi, we’re SmileDirectClub, and we’re big believers that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives – and in doing so, change your own.

We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how: 

Winning as a Team. Mentoring you forward works – because when you win, we all do.

Balancing for stability. Your physical, mental and emotional well-being matter.

Encouraging the real you. Bring your true self to work – so you can do your best work and feel your best with us every day.

Let’s make smiles happen – starting with yours. 

Responsibilities

How you make our customers SMILE…

• Deliver “5-Star” experience for every customer
• Be the face of SmileDirectClub, explain our product, and guide customers through timelines and expectations
• Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile
• Use cutting edge technology to create a 3D scan of customer’s teeth for our Licensed Dental Professionals to review
• Help our customers select the best payment plan for their budget
• Provide our customers with complimentary whitening, and guide them through the “do’s and don’ts”
• Work with your teammates to create a positive, high-energy atmosphere
• Additional responsibilities as needed to set your SmileShop up for success

Qualifications

It would really make us SMILE if you have…

• Sales and Customer Service experience, preferably in a retail sales setting
• Have confidence when presenting our product and accurately addressing a customer’s questions and concerns
• Excited and passionate about transforming smiles and making an impact
• Fun and positive personality while being professional and eager to succeed
• Self-motivated and independent, but also open to learning
• Proven success and ability to quickly adapt to new systems and software
• Open-minded and optimistic as we continue grow and innovate
• Remain curious, and always look for ways to improve your shop operationally and the customer’s experience
• Weekend availability

Benefits of Joining the Club

How we make you SMILE... 

• Work life balance with non-traditional retail hours
• Competitive Wages starting at $18 an hour
• Eligibility to participate in Monthly Performance Bonus, subject to individual and company performance.
• Commitment to diversity, equity and inclusion initiatives, including one Flexible Holiday offered per year for team members to take time to celebrate key holidays
• Generous Aligner & Oral Care Discount and annual allowance for Friends & Family
• SmileWell wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various services
• Collaborative work environment and positive culture including work/life balance initiatives
• Opportunities to grow within a fast-paced, innovative company 

Company Profile

Company Profile

SmileDirectClub created the first end-to-end solution for your smile. An estimated 85% of people could benefit from orthodontic care, yet only 1% receive it each year with convenience and cost being the biggest issue. SmileDirectClub exists to help bridge that gap.

Since our founding in 2014, SmileDirectClub has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia. We’re an international oral care leader, with hundreds of SmileShops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe.

• What is SmileDirectClub? Link here.
• How it works. Link here.

• What are our customers saying? Link here.
• What is our culture like? Link here.
• What is a SmileShop? Link here.
• Check out our Linkedin profile, culture page, Partner Network page, Costa Rica culture page.

• Follow us on Instagram @smiledirectclubcareers

SmileDirectClub is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, disability, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender or gender identity, age, veteran status, or other applicable legally protected characteristics. SmileDirectClub is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at accommodations@smiledirectclub.com. Internal Team Members may contact the Benefits team for reasonable accommodation requests.