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Software Support Specialist
Smartcop, Inc. Florida, NY
$65k-82k (estimate)
Full Time | Retail 6 Months Ago
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Smartcop, Inc. is Hiring a Software Support Specialist Near Florida, NY

As a Software Support Specialist, you will be the front-line point of contact for our customer base. You will need to deliver a positive customer experience with interactions via phone, chat, and email. You will ensure each case that is handled meets the quality and procedural expectations of internal and external customers. You will be troubleshooting to isolate the root cause of an issue, with the end goal of finding a resolution. We value team members who can communicate clearly and concisely, and who work to build a positive and enjoyable workplace. What will be your impact: Monitor and answer incoming support calls and emails; Resolve issues when possible and escalate to the appropriate team if needed; Use existing documentation as a baseline for troubleshooting; Maintain Client Relationships; Create and provide support documentation and webinars; Help deploy software upgrades; Multitasking through multiple systems while troubleshooting with customers; Act as the primary point of contact for the customer; Effectively communicate technical information with your team members and customers alike; Diagnose and provide a path to resolving technical issues; Proactively identify ways to avoid the recurrence of customer issues by regularly improving processes, technical articles, and procedures. What we are looking for: Experience troubleshooting in a technical support environment; Technical Associate Degree and/or 1 - 2 years of related experience in one or more of the following fields: Customer Service/Support Environment, Information Technology/Help Desk; Basic computing and networking knowledge; Ability to relate somewhat complex technical concepts to everyday users; Excellent customer service skills and interpersonal skills; Good time management and prioritization skills; Experience in a Windows environment; Schedule flexibility for rotating 24/7 on-call schedule to handle questions via the phone, chat, and email, addressing both hardware and software-related issues. Technical Skills that will help: SQL Windows Server Windows Powershell JIRA Service Desk The ability to research and troubleshoot software and technical problems What we offer: 401(k) plan Generous vacation policy Health, dental, vision, life, and disability insurance A casual work environment Lifestyle rewards perk of $325 annually About us: SmartCOP, Inc. was founded in 1988 and incorporated in 1999. Headquartered in Pensacola, Florida, SmartCOP has a simple, yet very important mission: maximize public safety by providing real-time information through integrated software solutions for law enforcement officers, firefighters, EMS personnel, dispatchers, and report takers. We accomplish this mission by offering system development, implementation, and support services for a fully integrated suite of public safety products including Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile Computing with Field Based Reporting (MCT & FBR), and Jail Management System (JMS). Many of our employees have decades of experience in public safety. Their years of experience help establish our company’s path. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$65k-82k (estimate)

POST DATE

09/20/2022

EXPIRATION DATE

02/25/2024

WEBSITE

smartcop.com

HEADQUARTERS

PENSACOLA, FL

SIZE

50 - 100

FOUNDED

1999

CEO

GEORGE K STEPHENSON

REVENUE

$5M - $10M

INDUSTRY

Retail

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About Smartcop, Inc.

SmartCOP produces a commercial, off-the-shelf suite of Public Safety Software including Computer Aided Dispatch (CAD), Records Management System (RMS), FBR (Field Based reporting), MCTs (Mobile Computer Terminals), and Jail Management System (JMS). SmartCOP is the most state-of-the-art, integrated and user-friendly system available. We specialize in solutions for municipal, county, state police, highway patrols, commercial vehicle enforcement, and conservation agencies. Our support is second to none, operating 24 x 7 x 365 days a year. No new version cost! Once you purchase the software you wi...ll never have to purchase upgrades as long as a support agreement is in place. About SmartCOP, Inc. Founded in 1999, SmartCOP Inc. is headquartered in Pensacola, Florida. SmartCOP, Inc., is an innovator in public safety software, offers cost-effective, fully integrated and scalable technologies that maximize the effectiveness of law enforcement agencies of all sizes in the United States. SmartCOP is now a proud member of Harris Computer Systems. More
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The job skills required for Software Support Specialist include SQL, Time Management, Troubleshooting, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Software Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Software Support Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Software Support Specialist positions, which can be used as a reference in future career path planning. As a Software Support Specialist, it can be promoted into senior positions as a Software Quality Assurance Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Software Support Specialist. You can explore the career advancement for a Software Support Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Software Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Software Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Software Support Specialist job description and responsibilities

Troubleshooting and resolving IT issues in a timely manner.

02/21/2022: Newark, NJ

Communicating with coworkers to diagnose problems.

04/08/2022: Gainesville, FL

Installing and configuring hardware and software.

04/07/2022: Salt Lake City, UT

Talking coworkers through the process of fixing technical issues.

04/03/2022: Alexandria, LA

Prioritizing your workload to ensure the most critical issues are resolved first.

02/19/2022: San Francisco, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Software Support Specialist jobs

Understanding the basics of software programming and functions.

03/09/2022: Rock Hill, SC

Experience using help desk software and remote support tools.

03/14/2022: Buffalo, NY

A technical support engineer should be able to work calmly when under pressure.

05/05/2022: Scranton, PA

Time management - system support specialists use time management skills to prioritize support tasks and complete job duties efficiently.

05/07/2022: Florence, AL

A computer support specialist would also be using their listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.

02/14/2022: Queens Village, NY

Step 3: View the best colleges and universities for Software Support Specialist.

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