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Entry Level Customer Service Representative

Smart Solutions Fairfax, VA
Full Time | IT Outsourcing & Consulting 3 Months Ago

The Customer Service Representative will be responsible for creating lasting relationships with our customers and driving customer satisfaction by providing quality care. Our Customer Service Representatives provide knowledgeable, professional, and efficient service for our clientele. Additionally Customer Service Representatives drive sales by presenting pre-existing customers and consumers with valuable information about product and service choices.

Customer Service Representative Tasks & Duties:

  • Enter all orders, from a variety of sources:  directly from customers or from other client departments..
  • Maintain a thorough knowledge of the client policies, and special programs and effectively apply this knowledge to all customer service situations.
  • Interact with other client team members regarding activity from key accounts to help build a customer profile that becomes a basis for account growth, customer satisfaction, and customer loyalty.
  • Assist Customer Service Manager with new Customer Service Associate training as needed.
  • Perform related and special duties as assigned.

Customer Service Representative Requirements:

  • High School Diploma or Equivalent
  • No prior experience is necessary we provide on the job training for all of our Customer Service Associates
  • Applicants should be posses excellent communication and interpersonal skills with a passion for customer service

WEBSITE

smart-solutions.com

HEADQUARTERS

MONONA, WI

SIZE

50 - 100

FOUNDED

1996

TYPE

Private

CEO

JACKIE MORTELL

REVENUE

$5M - $10M

INDUSTRY

IT Outsourcing & Consulting

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About Smart Solutions Inc.

Smart Solutions provides IT staffing and consulting services in Madison, Wisconsin.

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The job skills required for Entry Level Customer Service Representative include Customer Service, Products and Services, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be an Entry Level Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Entry Level Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Entry Level Customer Service Representative positions, which can be used as a reference in future career path planning. As an Entry Level Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Entry Level Customer Service Representative. You can explore the career advancement for an Entry Level Customer Service Representative below and select your interested title to get hiring information.

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If you are interested in becoming an Entry Level Customer Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Entry Level Customer Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Entry Level Customer Service Representative job description and responsibilities

They provide proactive customer service.

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Follow established protocol for submitting orders to order entry and provisioning.

04/13/2022: Fort Lauderdale, FL

Delivering extraordinary customer care by responding to questions concerning and providing answers to people.

03/06/2022: New Britain, CT

Track all change requests from customers and manage all change request requirements of the project.

02/25/2022: Charleston, WV

Listen attentively to caller needs to ensure a positive customer experience.

04/03/2022: Cheyenne, WY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Entry Level Customer Service Representative jobs

Excellent communication abilities and data entry skills are essential for candidates.

03/02/2022: Altus, OK

Align with the customer's goals and needs.

03/28/2022: Longview, TX

Candidates can get started on a strong note with a customer service representative resume headline that grabs the reader's attention.

02/06/2022: Reading, PA

Applicants can stand out as an entry-level customer service technician or customer assistant by mastering these entry-level skills and qualities.

03/12/2022: Memphis, TN

Customer service should know that responding to questions with positive language can greatly affect how the customer hears the response.

02/12/2022: Bismarck, ND

Step 3: View the best colleges and universities for Entry Level Customer Service Representative.

Butler University
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Princeton University
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