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About us
Smalley Steel Ring Company is the market leader in the industrial retaining ring and wave/compression spring manufacturing business. Our ingenuity, dedicated associates, engineering expertise, and technical ability are driving our success, holding over 50 years of manufacturing experience supplying the aerospace, automotive, and other industrial markets. We take pride in ourselves, the quality of our innovative products, our focus on continuous improvement, and the service of excellence that we provide to our loyal customers.
Smalley is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We aim to continuously build upon a culture of innovation, diversity and inclusion with a continued focus on the human in human capital.
Remember the last time you planned a vacation? You may have been nervous or excited to travel by air to your favorite destination. Well, your trip was made possible by the design and quality of Smalleys rings and springs! Our product plays an important role within various applications in the aerospace industry from engines, cabin applications to wheels and brakes. Check us out to see why we are the leading manufacturer for the aerospace industry and several other key industries such as medical, automotive, oil and gas!
What is in it for you?
From Bags Tournaments to Spirit Days to an Annual Walk for Cancer Awareness, we believe in fostering a fun, collaborative, and diverse work environment that supports one another and our communities.
Smalley Values
Teamwork, Integrity, Trust, Respect, Accountability, Empathy, Commitment, Humility, Communication and Quality.
Job Summary
We have an opening for a Customer Service Support Team Memberin our Customer Service Department! The CSS will perform a wide range of administrative and clerical support activities for the Customer Service department. The CSS will ensure the efficient and smooth flow of incoming purchase orders as received from customers via email, portals, EDI, fax, and mail directly to CSRs for processing or into delegation bins. The CSS team members are responsible for managing the general department shared email inbox with the appropriate urgency, etiquettes, and follow through necessary to appropriately address all received emails and/or make sure items are forwarded to the right recipients. The CSS is required to be a customer service oriented individual who possesses the innate ability to manage multiple tasks, prioritize, organize and communicate with all levels of internal and external staff/customers.
Responsibilities:
Requirements:
What we offer
Smalley offers a competitive compensation and benefits package, including 401(k) savings plan with company match; profit sharing, health, dental, vision. Company paid life insurance, STD and LTD; supplemental life insurance, tuition reimbursement, paid time off, and 10 company paid holidays.
EEO/Affirmative Action
Smalley is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
To learn more about our company, please visit our website at: www.smalley.com/careers
LinkedIn: https://www.linkedin.com/company/smalley-steel-ring-co
Facebook: www.facebook.com/smalleysteelring
Twitter: twitter.com/ringsandsprings
*Should you need further assistance to apply to any of our job postings or have any general questions, please contact us at 847-719-5900.
Other
Durable Manufacturing
$36k-45k (estimate)
11/17/2022
12/30/2022
gpercysmalley.com
Lake Zurich, IL
<25
Durable Manufacturing
The job skills required for CUSTOMER SERVICE SUPPORT REPRESENTATIVE include Customer Service, CSR, Commitment, Life Insurance, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a CUSTOMER SERVICE SUPPORT REPRESENTATIVE. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CUSTOMER SERVICE SUPPORT REPRESENTATIVE. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CUSTOMER SERVICE SUPPORT REPRESENTATIVE positions, which can be used as a reference in future career path planning. As a CUSTOMER SERVICE SUPPORT REPRESENTATIVE, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CUSTOMER SERVICE SUPPORT REPRESENTATIVE. You can explore the career advancement for a CUSTOMER SERVICE SUPPORT REPRESENTATIVE below and select your interested title to get hiring information.