Top reasons to work for SMA Healthcare:

• Career growth and advancement potential
• Great benefits such as: Health, Dental, Vision, Life, & Disability Insurance
• Tuition Reimbursement
• Paid Personal Leave (up to 25 days after 3 years of service)
• 403b Retirement Plan (matches one to one of employee contribution for the first 3%, then a 50% match on the next 6% of employee contribution)

Working Hours: 40 hrs/week; Mon-Fri; 8am - 5pm
Non-exemptThis is a highly responsible customer service position in a mental health and substance abuse environment assisting adults and/or children accessing services. Work involves performing customer service and data entry work of varied complexity requiring understanding of various procedures or processes, and operating with a high degree of independence. Employee must be able to maintain composure and respond appropriately to crisis calls, substance abuse calls, suicide threats and disturbed clients. 
QualificationsPossession of a high school diploma or GED and two years of related clerical/customer service/secretarial experience preferably in a clinic/medical office setting; or any equivalent combination of education, training and experience which provides the following knowledge, skills and abilities.

• Considerable knowledge of standard office practices and procedures, equipment and clerical techniques.
• Knowledge of appropriate communication and boundaries with children and/or adults who have serious mental health, substance abuse and psychological illnesses.
• Knowledge of first and third party registration, certification, verification, and co-pay procedures.
• Knowledge of State and Federal guidelines related to patient account processing.
• Ability to organize and maintain complex filing and records systems and ensure confidentiality.
• Ability to operate a multiple line phone system and a variety of office equipment.
• Ability to communicate effectively, both orally and in writing.
• Ability to make calculations and computations accurately.
• Ability to proofread documents, research files and logically organize information.
• Ability to prepare Excel spreadsheets for the accurate recording of daily fee collections.
• Ability to communicate effectively with suicidal, mentally, emotionally, substance abusing and/or psychologically disturbed adults and/or children in person and over the telephone.
• Ability to follow verbal and written instructions.
• Ability to work under pressure in a fast paced working environment and to meet deadlines.
• Ability to establish and maintain effective working relationships with fellow employees and the general public.

Responsibilities

• Schedules appointments; collects method or source of payment for services and obtains associated documentation, including insurance cards; assist clients in completion of intake paperwork.
• Verifies client’s behavioral health benefits with third party payers/insurance companies; checks billing documentation for completeness, accuracy and conformity with clerical requirements.
• Processes a variety of department reporting, purchasing, and legal documents.
• Updates client or program data in SMA’s approved EMR.
• Answers, routes, and transfers incoming calls; assists and provides general information to callers; maintains confidentiality of client information; handles threats, substance abuse, suicide and crisis calls.
• Performs client financial assessments and establishes client fiscal information in SMA’s EMR.
• Performs fee collection duties for clients receiving services where applicable.
• Adheres to professional standards as outlined by protocols, rules and regulations.
• Performs miscellaneous job-related duties as assigned.
• Commits to SMA’s Mission and Core Values.
• Abides by principles of EEO compliance and a workplace of dignity and respect.
• Works cooperatively in a group/team setting.
• Shows respect to others.
• Takes guidance and direction from supervisors.
• Arrives/Reports to work on time and ready to work.