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2 Front Desk Agent- 3p-11pm Jobs in Skytop, PA

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SKYTOP LODGE
Skytop, PA | Full Time
3 Months Ago
SKYTOP LODGE
Skytop, PA | Full Time
$26k-35k (estimate)
3 Months Ago
Front Desk Agent- 3p-11pm
SKYTOP LODGE Skytop, PA
Full Time | Business Services 3 Months Ago
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SKYTOP LODGE is Hiring a Front Desk Agent- 3p-11pm Near Skytop, PA

Description

JOB SUMMARY: Provide service to guests. Assist them with checking into and out of the resort, answer questions, handle or refer problems. Perform record-keeping and clerical tasks related to guest stays and accounts.

REPORTS TO: Front Office Manager

PRIMARY DUTIES AND FUNCTIONS:

  • EVENING SHIFT:

JOB SUMMARY: Provide service to guests. Assist them with checking into and out of the resort, answer questions, handle or refer problems. Perform record-keeping and clerical tasks related to guest stays and accounts.

REPORTS TO: Front Office Manager

PRIMARY DUTIES AND FUNCTIONS:

EVENING SHIFT: (3pm-11pm)

Discuss with morning shift any potential problems; verify any rooms left to check out; check out of system.

Ensure all billing is correct for in-house, arriving, and, departing guests.

Post all late charges and run credit cards; send copies to guest.

Manually post transactions to guest folios.

Confirm that all arrival rooms are vacant and inspected.

Provide service to guests; check them in their rooms, handle or refer complaints, answer questions, supply needed information or literature, assist guests with booking activities and dining reservations, etc.

Print and prepare registration cards for the following day; sort alphabetically and by party; highlight any notes that are important, stamp or write member credits or senior discounts on bottom of reg cards and their amounts.

Run shift audit – Ensure all transactions are balanced.

RESPONSIBLE FOR: Money and keys.

PHYSICAL DEMANDS: Must be able to stand for long periods of time.

WORKING ENVIRONMENT: Front Office has poor ventilation and lighting also very close quarters especially when 2 or more staff members are working.

HAZARDS ENCOUNTERED: Normal everyday office safety hazards including possible shock form equipment and eye strain form extended computer use.

NOTICE

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

RESPONSIBLE FOR: Money and keys.

PHYSICAL DEMANDS: Must be able to stand for long periods of time.

WORKING ENVIRONMENT: Front Office has poor ventilation and lighting also very close quarters especially when 2 or more staff members are working.

HAZARDS ENCOUNTERED: Normal everyday office safety hazards including possible shock form equipment and eye strain form extended computer use.

NOTICE

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

SKILLS REQUIRED: Good manners, good speaking voice, legible handwriting, good customer relation’s skills, some typing skills and good clerical skills.

EDUCATIONAL REQUIREMENTS: Ability to read, write and speak English.

PRIOR EXPERIENCE: Prior service work and prior general office work are very desirable. However, training can be provided.

SPECIFIC KNOWLEDGE REQUIREMENTS: After training, knowledge of all Front Desk systems; familiarity with Reservations Department forms and procedures.

PERSONALITY REQUIREMENTS: This individual must be service-oriented and able to project a friendly, hospitable feeling to the guests. Must be cooperative, calm, patient and must enjoy working with all types of people.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

POST DATE

12/09/2022

EXPIRATION DATE

02/09/2023

WEBSITE

skytop.com

HEADQUARTERS

EASTON, PA

SIZE

25 - 50

FOUNDED

1928

CEO

SAFIA WALSH

REVENUE

<$5M

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About SKYTOP LODGE

Skytop Lodge is a historic and elegant all season resort located on 5,500 acres in the beautiful mountains of Northeast Pennsylvania. Since 1928, Skytop Lodge Resort and Spa has provided travelers with a restful, intriguing vacation destination. A charming stonewalled, Dutch Colonial-style estate nestled on thousands of lush acres in the Pocono Mountains, Skytop Lodge combines the enchantment of old-world touches with modern comforts. Whether visiting during the colorful seasons of spring or fall, or the active summer season which is perfect for a family summer getaway or opt for Old Man Winte...r when snow turns the resort into a wintry wonderland, guests will enjoy 100's of outdoor of activities specially tailored to entertain children and adults alike. Hiking/biking trails provide guests with rare opportunities to get a firsthand look at some of the fragrant blossoms, animals and natural wonders of Skytop Lodge. Named one of the best resorts to host a family reunion by Travel+Leisure.com. And, voted one of the "Top 10 Amazing Hotels off the Tourist Trail" by Trip Advisor. More
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