Overview

SkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. Our focus is on enabling our clients to deliver their mission most efficiently and effectively – anytime, anywhere, securely. We combine technical expertise, mission awareness, and an empowered workforce to produce meaningful results.

As a SkyePoint employee you will be given the opportunity to support some of our nation’s most critical information systems by utilizing not only your existing cybersecurity skills and talents, but those that you will learn in your new role. In your new role as a cyber security professional, you will protect our customer’s most sensitive data and complex systems from all forms of threats including cyber-attacks, insider threats, rogue network devices, and malicious software and applications. You will work with a team of like-minded professionals to share and collaborate upon your ideas to improve the cybersecurity infrastructure, architecture, and configuration deployments. Your ideas and contributions will matter.

This is a contingent position based upon customer approval.

Responsibilities

Skyepoint Decisions is seeking a Firewall Engineer to support the Vanguard 2.2.1 program, providing general Tier II monitoring, configuration, and support to multiple firewall and perimeter security systems. The position directly supports DoS on-site to provide perimeter security protection to over 80,000 customers globally. 

This is a hybrid position based out of Beltsville, MD with ~3 days on-site. Shift is days (7:30am-3:30am), Tues-Sat after training. During the ~6-week training period, it will be 5 days on-site (7:30am-3:30am).

Your responsibilities will include:

Provides Tier 2 support in the monitoring, management, and troubleshooting of perimeter devices to include firewalls, proxies, switches, and mail transport agents.

• Monitor Service Now application for Firewall Operations incident and service requests.
• Implements firewall routing rules and policies, perform troubleshoots of firewall, email, and Proxy platforms for performance issues. Analyzes network traffic captures.
• Escalates issues as required to Tier 3 staff and monitors issues throughout a problem’s life cycle.
• Performs recurring maintenance activities such as device reboots on perimeter devices.
• Records and reports on firewall operations, utilization, and maintenance.
• Collaborate across Bureaus and Agencies to implement and repair network changes as they relate to perimeter security devices.
• Support Diplomatic Security Computer Incident Response Team by implementing IP address blocks requests.
• Routinely updates architecture diagrams using Visio.
• Monitor and perform health checks on multiple perimeter security devices.
• Draft, coordinate and publish outage notifications as required.
• Update shift logs and provide reports to leadership daily.
• Maintain standard operating procedures, work instructions, and other working documents.
• Attend weekly teleconferences, onsite meetings, and participate in working groups as required.

Qualifications

Required Education & Experience

• BA degree and 6 years of experience; may accept additional experience in lieu of degree.
• In Depth experience using Palo Alto Firewalls and Panorama monitoring tools to troubleshoot and configure a Firewall infrastructure. Strong understanding of networking, proxy, and packet filtering technologies.
• Minimum 5 years IT Customer Support experience (Tier I and/or Tier II).
• First-hand experience with supporting the monitoring and configuration of Firewall/DMZ infrastructure including Network and Application Firewall Packet Filtering technologies (StoneGate, Palo Alto, Cisco Email Security Appliances (ESA), A10 proxy devices).
• CLI experience preferred.
• Experienced in utilizing network monitoring tools such as Nagios and NeuralStar.
• Basic Microsoft Windows Server 2016 implementation and troubleshooting from a security/firewall perspective.
• Intermediate knowledge in configuring Cisco switches.
• Experienced with TCP/IP network implementation and troubleshooting.

Required Clearance

• US Citizenship.
• An Interim Secret clearance is required to start work and requires eligibility to obtain a Top Secret clearance.

What We Can Offer You - 

• At SkyePoint, we go B.I.G. (beginning in GRATITUDE) by recognizing all we have and giving back to our employees, families, and communities. It instills a positive mindset that permeates all we do. By beginning in gratitude, SkyePoint can continue to spread living in gratitude each day.
• Great Benefits: Several insurance options including HMO and High Deductible plans with Health Savings Accounts [HSAs], Flex Spending Accounts [FSAs], Full Dental Plans, ST/LT Disability, Life Insurance, floating federal holiday options, and 401k matched
• Certificate Incentive Program: To promote professional development, we recognize and reward employees who obtain new certifications aligned with business needs.
• SkyePoint DoD SkillBridge Industry Partner Fellowship Program

• Flexible Work Environment

SkyePoint Decisions is an established ISO 9001:2015 and ISO/IEC 27001:2013 certified small business and appraised at CMMI Level 3 (with SAM) for Services. We possess a common vision of excellence and foster a collaborative team culture built upon individual performance and accountability. We invest in our people and systems to create value for our clients. It is the SkyePoint Way. We are grateful for the opportunity to work with exceptional people and give back to the communities we serve. Our employees value the flexibility at SkyePoint that allows them to balance quality work and their personal lives.

Please be aware of recruiting scams and people claiming to be from SkyePoint Decisions. For more information, please see the Welcome Page of our Careers site.

Skyepoint Decisions is a participating E-Verify Employer. 

U.S. Citizenship is required for most positions.

Equal Opportunity Employer/Veterans/Disabled.