Customer Success Representative

We are all about Skid Steer & Excavator Attachments and you should be too!

Skid Steer Solutions is a 22 year old company that manufactures skid steer and excavator attachments in Bellingham. The company is a family owned and operated team of innovators and self-motivated skid steer enthusiasts. SkidSteerSolutions.com, the marketplace that we established over 20 years ago is on fire right now and we need quality people to grow with us. Join our unique team and play a big role in a rapidly expanding enterprise.

Do you like the idea of working for a manufacturer? An eCommerce business?

Role Description:

The Customer Success Representative role is responsible for the real time support of customers via Phone Calls, Emails, Support Tickets and Live Chat. The primary focus of this role is to fulfill first receipt of customer inquiries adequately and to the customer's satisfaction, enter all customer orders, and always offer exceptional and timely service to their requests. With the primary focus in mind, the objective of this role is to increase customer acquisitions daily, and continuously improve customer loyalty. Key responsibilities include but are not limited to; responding promptly to customer inquiries, regular check-ins with key customer accounts (assigned or unassigned), updating order status and promptly resolving customer issues in collaboration with Customer Service.

Responsibilities:

• Studiously engage in required training sessions and proactively seek out areas to improve your skills and job knowledge. Willingly participate in procedure updates as needed or as requested.
• Accurately enter customer information and orders into databases as updates are received.
• Close new accounts by answering telephone, live chat, CRM follow-ups, and e-mail inquiries.

• Route qualified opportunities to the appropriate channels for further development and closure.

• Demonstrate superb verbal and written communication while effectively handling a variety of tasks and projects.

• Update job knowledge by studying new product descriptions and participating in educational opportunities whenever necessary.
• Work closely with customer service and related departments to ensure customer issues are effectively and promptly resolved for all customers.

• Participate in weekly meetings to discuss benchmarks and individual or team goals for the upcoming week. Report your performance outlook honestly, and demonstrate professional accountability.

Key Success Factors:

• Report and give feedback to management. We love this!
• Entrepreneurial hunger
• Crucial accountability
• Excellent written and digital communication ability.
• Blissful acceptance that we are a growing team, and this is a multi-faceted role. We are innovating together, learning together and growing together! Help us create a culture that is helpful, honest, responsible, accepting, and kind.
• Attention to Detail: It’s a simple but important must when working in B2B sales and heavy equipment.
• An open-mind and willingness to learn about our products and the industry.
• An organized, process-oriented approach that maximizes efficiency and reduces waste.
• A willingness to learn on the run!
• Open communication, collaboration, and exchange of feedback within the team/organization.
• Ability to be flexible, adaptable, and to track and manage a wide range of key website functions.
• Development and optimization of processes for sales operations.
• An eagerness to meet goals, produce results, and grow in your role.