SIOUXLAND MEDICAL EDUCATION FOUNDATION

Position Title: Department: Clinic Support Services

Supervisor: Job Description Date: July 2019

Position Summary:

Greet patients and visitors. Check patients into the clinic and prepare necessary tasks for patient to be seen by the provider. Make and schedule patient appointments in an efficient and timely manner.

Qualifications:

1. Education: High School Diploma or equivalent

2. Licensure: Non-applicable

3. Experience: Prior medical clinic or hospital experience desired.

SKILLS, KNOWLEDGE, ABILITIES:

• Medical terminology

• Customer service skills

• Computer skills

• Communication skills

• Ability to handle multiple tasks

• Ability to answer and manage multiple phone lines

GENERAL JOB RESPONSIBILITIES:

1. Quantity/Quality/Productivity: Complete a significant volume of work accurately, thoroughly and in an acceptable manner. Produce valuable work and able to function with little supervision.

2. Knowledge/Judgment: Effectively demonstrate detailed knowledge of job duties on a daily basis.
Recognize and define problems, develop workable solutions recognizing the pertinent factors involved with a particular problem or solution.

3. Desire to Learn/Growth Potential: Demonstrate a strong desire to learn more. Demonstrate the potential for self growth and assume increased responsibility in the organization when assigned new roles.

4. Initiative: Demonstrate the ability to take appropriate action in absence of specific direction from supervisor. Demonstrate creativity, proactive behaviors and decisiveness. Treat problems and conflicts as a normal process in getting things done; focus on solving the problem as opposed to blaming others.

5. Reliability/Independence/Punctuality: Report to work on time, complete tasks in a timely manner, take the appropriate amount of time for meal breaks and other breaks, report in a timely manner to appointments and meetings. Do not abuse time off and stay within the Foundation polices when taking time off.

6. Attitude/Effectively Work Under Stress: Maintain a positive attitude. Function and think effectively under conditions of physical and mental pressure. Maintain composure appropriate for the situation.

7. Work Habits and Time Management: Effectively plan, organize, utilize all available time, and use resources, including electronic resources effectively. Meet all deadlines.

8. Communication: Use good oral and written communication methods appropriate to professional relationships, actively listening, writing clear and accurately. Use good customer service skills at all times.

Give and receive positive and constructive feedback. Provide other co-workers with status information and bring co-workers into the loop. Use a non-blaming cooperative communication approach.

9. Flexibility: Effectively react and adapt to difficult, changing or emergency situations with little or no disruption in production or performance. Recognize the need for change and adapt in a manner to minimize disruption. Contribute to the supportive environment that allows people to do things differently.

10. Personal/Working Relationships: Demonstrate the ability to establish friendly, and professional relationships with peers, and others in the office. Contribute to a productive work environment and

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demonstrate the ability to work with the public. Promote cooperation among staff members. Assist others to realize and develop their personal potential on the job.

11. Personal Appearance: Comply with office dress code and continually be well groomed.
12. Safe Work Practices: Contribute to and create a safe, healthy environment for self, fellow employees, patients and visitors by complying with all Foundation safety/infection control policies. Apply the principles of the exposure plan, standard precautions, needle and sharp safety, personal protective equipment, reporting exposures and management of medical waste.

13. Confidentiality: Promote and protect the confidential nature of ALL patient, employee and facility information. Function within policies and procedures of the program to include ethical, legal, and regulatory requirements. Demonstrate knowledge of appropriate reporting mechanisms for activities that may fall out of compliance.

14. Teamwork: Allow other individuals of the team to express themselves freely without interruption. Value the team success over individual success. Be respectful of others.

15. Leadership: Reflect the vision and values of the Foundation in all actions. Motivate, inspire and lead others. Set a positive example for others, create enthusiasm and excitement, and provide honest feedback and recognition to others.

SPECIFIC JOB FUNCTIONS, TASKS, AND DUTIES:

1. Greets patients and visitors in a prompt, courteous, and helpful manner.
2. Check patients in and out of the clinic using good customer service skills in a correct and timely manner. Verify and update necessary information in the medical record and computer system. Ask to see patient insurance card, scan card if necessary, confirm patient current address and phone number, and obtain necessary information.

3. Schedules/Cancels patient appointment following policy and procedure.

4. Get appropriate forms signed in a correct and timely manner.
5. Answers the phone promptly and efficiently. Screen calls, take messages, page various staff members as necessary and provide information promptly and efficiently. Respond to routine requests for information.

6. Complete encounter sheets and collect payment according to policy and procedures. Ensure the patient signs the encounter sheet and ensure sheets are complete and accurate.

7. Balance cash drawers and reconcile daily cash, prepare daily batches and deposit slips correctly and in a timely manner.

8. Document new patient information.
9. Clerical support for nurses, clinic.
10. Able to navigate the EMR/PM computer system efficiently and correctly.
11. Keeps supervisor informed of reception issues and concerns.
12. Upon arrival in the morning, prepare the clinic for daily activities. Keeps work area clean and neat as well as lobby area.

13. Check patients in and out of the clinic using good customer service skills in a correct and timely manner.
Verify and update necessary information in the medical record and computer system. Ask to see patient insurance car, scan card if necessary, confirm patient current address and phone number and obtain necessary information.

14. Schedules/Cancels patient appointment following policy and procedures.

15. Complete encounter sheets and collect payment according to policy and procedures. Ensure the patient signs the encounter sheet and ensure sheets are complete and accurate.

16. Balance cash drawers and reconcile daily cash, prepare daily batches and deposit slips correctly and in a timely manner.

17. Work additional hours as needed.

18. Attend meetings as required.

19. Other duties as required.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Primary Care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sioux City, IA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location