Why Work For Simpson?

Our Mission is to house, support and advocate for people experiencing homelessness. We believe that everybody has the right to safe and affordable housing; we strive to strive to create a collaborative community with the individuals we serve, within Simpson, and with the greater community; and we advocate against the injustices of society that cause homelessness and poverty.

Simpson Housing Services Provides an Excellent Benefits Package to All Full-time Employees, Including:

• Generous PTO and 11 Additional Paid Holidays
• Health Insurance, Flexible Spending Accounts and an HSA match
• Retirement Plan with Employer Match
• Up to 12 Weeks Paid Parental Leave
• Free Annual Minnesota State Park Pass or Wellness Stipend
• Mileage Reimbursement
• Dental Coverage and Vision Discount Plan
• An Incredible Culture that Encourages Career Growth and Support!

Summary

This position is part of a Supportive Housing partnership between Simpson Housing Services, Aeon, and Avivo. The position will provide case management to residents at Aeon’s OHP properties. OHP is a set of Aeon buildings, the Lamoreaux and the Continental, located in Downtown Minneapolis, that provides 143 formerly homeless adults with a safe and permanent home and provides support services to help residents regain and maintain stability in their lives, homes, and the community. The case manager will be responsible for providing support services to a caseload of 18- 23 participants.

This energetic and adaptable employee will work as part of a team to assist residents to maintain housing, support access to community resources, and foster engagement. The team utilizes Housing Support (formerly GHR) funding to support individuals. Participant populations may include those with chemical abuse issues, criminal histories (drug charges, prostitution, fraud, etc.), trauma, grief, and/or mental health issues.

Case Managers must be knowledgeable and able to respond effectively to the complexities of participants’ lives and the co-occurring challenges and conditions associated with long-term homelessness.

Responsibilities

Provide effective case management to program participants:

• Offer regular and quality contact with participants to maintain trust, assist in crisis prevention and help meet individual needs.
• Develop individual service plan with participants and provide support necessary to achieve personal and housing goals to review every 90-day framework.
• Participate in resident meetings with Property Management and implement community engagement activities such as support groups, movie/game nights, resident leadership council, community health education workshops and social celebrations, often with the support of outside volunteers.
• Provide flexible services during times that meet client needs.

Support participants with housing stability:

• Orient participants to service policies/procedures and expectations
• Identify formal and informal support and explore community connections.
• Support participants to connect with appropriate community resources and advocacy for
• Provide transportation and accompany residents to appointments related to their

Provide quality case management service and on-going crisis intervention to participants:

• Offer regular and quality contact with participants to maintain trust, assist in crisis prevention and help meet individual needs.
• Assist in crisis prevention/ intervention when needed to ensure housing stability.
• Communicate and coordinate services with all other team members.
• Attend and participate in team meetings.

Complete accurate and thorough documentation and recordkeeping in a timely manner:

• Maintain individual electronic files, including case notes (24 hours), signed data privacy forms, intake and discharge summaries, and Release of Information.
• Maintain accurate records including employee time sheets and travel expenses.

Demonstrate Essential Knowledge, Abilities, & Skills:

• Excellent skills in teamwork and
• Ability to take initiative, work well independently, and manage time
• Knowledge of Harm Reduction/Housing First Model and commitment to that model.
• Knowledge of trauma-informed service and motivational interviewing techniques.
• Ability to communicate respectfully, positively, and professionally with participants, providers, and others who are diverse with respect to race, ethnicity, gender identity, sexual orientation, socio-economic status, and religion.
• Commitment to working toward an anti-racist culture both within Simpson Housing Services and the broader community.
• Ability to perform non-traditional tasks while meeting participant needs.
• Must possess superior computer skills, with experience in Microsoft Word, Excel, Access, and Outlook. Demonstrate ability to learn additional computer skills/program as necessary.
• Ability to maintain confidentiality.
• Adhere to a standard framework of boundaries in all interactions with guests, volunteers, staff and public.

Commitment to racial equity and social justice

Work within and across agency departments to build a culture of equity and anti-racism and hold SHS accountable.

Envolve knowledge and strategy of equity and anti-racism on an individual and a team level.

Participate in meetings, trainings, and workshops hosted by SHS around diversity, equity, inclusion, and anti-racism, and other related topics.

Job Requirements:

• Bachelor’s degree in human services or equivalent experience is required.
• Experience working with people who have experience of homelessness or personal experience of homelessness.
• Computer proficiency.
• Ability to promote a professional work environment that is affirming, respectful and understanding of diverse people.
• Broad knowledge of housing resources.
• Driver’s License and car required.

Desired:

• Minimum of 1 years’ experience in providing direct social services to individuals desired.
• Experience with low-income single adults, people experiencing homelessness, diverse populations, and those who have mental health, chemical use, and trauma histories.